Sky Hub Setup Manual
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Sky Hub Setup Manual

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Look inside to see how to
set up your new Sky Hub
Set Up Guide

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Summary of Contents for Sky Hub

  • Page 1 Hello Look inside to see how to set up your new Sky Hub Set Up Guide...

  • Page 3: Table Of Contents

    Get protected your activation date Enjoy fantastic Sky services Help your contents Find your Openreach modem Advanced users Plug in your Sky Hub Connect Other stuff PC (Windows 7) Using your equipment safely Recycling PC (Windows Vista) PC (Windows XP)

  • Page 4: Get Connected

    Get connected Check Find Plug in Connect...

  • Page 5: Check

    Check your activation date You’ll find this on the top of your Sky Hub packaging. Your Sky Fibre will not be up and running until then. When to set up your Sky Hub? An Openreach engineer will visit your home on the activation date to install an Openreach modem to your master phone socket.

  • Page 6: Your Contents

    Check your contents White Ethernet Cable Sky Hub Black Power Cable...
  • Page 7 Black Ethernet Cable (for a wired connection) Set Up Guide and Connect Card 03442 410 515 If you’re missing any of these items please give us a call on...

  • Page 8: Find Your Openreach Modem

    Find your Openreach modem The Sky Hub has to be connected to the Openreach modem using the white Ethernet cable. Both the Openreach modem and the Sky Hub need to be plugged into a power socket.
  • Page 9 Important Ensure your Openreach modem is plugged in and switched on at the mains. The LEDs should be illuminated...

  • Page 10: Plug In Your Sky Hub

    Now plug one end of your white Ethernet And plug the other end of the white Ethernet cable into the back of your Openreach cable into one of the yellow ports on the modem marked LAN1. back of your Sky Hub.
  • Page 11 Plug the black power cable into the back Switch on at the mains. of your Sky Hub.

  • Page 12: Connect

    1. Find wireless 2. Select your wireless network networks • Your Sky Hub’s wireless details should appear in the list of networks. You can find the name of your wireless network on • Click on the icon in the inside lid of your Sky Hub packaging or on the ‘Connect’...
  • Page 13 Sky 4. Open browser Hub packaging or on the ‘Connect’ card. • Click on an internet browser to complete This is also on the back of your Sky Hub your set up • Always enter your password in CAPITAL letters Can’t get connected...

  • Page 14: Pc (Windows Vista)

    • You can find the name of your wireless network on the inside • Select ‘Connect To’ lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub • If you don’t see your network name, click the Refresh network button •...
  • Page 15 • Click on an internet browser to complete • The Network Key is your password, this can your set up be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is Can’t get connected also on the back of your Sky Hub •...

  • Page 16: Pc (Windows Xp)

    • Right click the wireless • You can find the name of your wireless network on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also icon on the back of your Sky Hub •...
  • Page 17 • The Network Key is your password. This can be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub Can’t get connected • Always enter your password in CAPITAL •...

  • Page 18: Mac Osx

    • Click on the Apple icon, find the name of your wireless network on the inside lid of your Sky select System Hub packaging or on the ‘Connect’ card. This is also on the back of Preferences and your Sky Hub click on Network •...
  • Page 19 • Click on an internet browser to complete your set up • Enter your password. This can be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub Can’t get connected...

  • Page 20: Wired Set Up

    Why a wired connection? If your computer will always be next to your Sky Hub, then you may want to set up a wired Sky Fibre connection. Ease of set up – a wired connection is much easier to set up.
  • Page 21 3. Open browser • Plug the other end of the black Ethernet • Click on an internet browser to complete cable into one of the yellow ports on the your set up back of your Sky Hub. Your computer should automatically connect.

  • Page 22: Get Extras

    Get extras Get protected Enjoy fantastic Sky services Help Advanced users...

  • Page 23: Get Protected

    Parental Controls on their own as a your computer. separate download, free for as long as you With Sky Fibre you can install a free need them, on up to three PCs. trial of McAfee Security Suite, which includes McAfee Parental Controls are an important part parental controls for PCs.

  • Page 24: Enjoy Fantastic Sky Services

    Sky services Connect your Sky + HD box and get TV On Demand Now you’ve completed your Sky Hub set up, you can connect your Sky Hub to your compatible Sky±HD box to access TV On Demand, our library of TV on demand for no extra monthly cost.
  • Page 25 Sky.com, our official site, is an ideal home page and offers you an exciting number of options: My Sky Sky Go Here you can manage your Sky account and Enjoy TV from Sky on your iPad, iPhone or see bills, make payments, track orders and laptop with Sky Go, available at no extra cost more, whenever and wherever you want.

  • Page 26: Help

    1. Check your Fibre activation date 5. Check you’ve entered your wireless You can find this on the top of your Sky Hub details correctly packaging – you won’t be able go online Make sure you’ve selected the correct wireless...

  • Page 27: Advanced Users

    If you’re an expert user, who wants to update • In the username field, type in your your preferences or firewall, you can access username and password your Sky Hub control panel by doing the • The default login is (lowercase): following: Username: admin •...

  • Page 28: Other Stuff

    Other stuff Other things you need to know about your new Sky Hub: Using your equipment safely Recycling...

  • Page 29: Using Your Equipment Safely

    Using your equipment safely Your Sky Hub has been manufactured to meet • If you move your Sky Hub between locations at international safety standards, but you must different temperatures, allow it to reach room take care if you want it to perform properly temperature before you apply power to it and safely.
  • Page 30 Sky Hub from the mains either of these symbols. Non-rewireable plugs is to take the plug out of the socket. Your Sky have the fuse beneath a fuse cover on the plug Hub must therefore be installed near the face.

  • Page 31: Recycling

    The product Coventry, CV3 4UP. contains materials that when processed Or give it to your Sky engineer next time correctly can be recovered, reused or recycled. they visit. Old Sky equipment can be reused or recycled, For more information on reuse and recycling and the good news is that it’s really easy to do.
  • Page 32 © Copyright British Sky Broadcasting Limited 2013. Sky, Sky±HD, Sky Box, My Sky, Sky Go and Believe in Better are trade marks owned by the British Sky Broadcasting group of companies. The Wi-Fi CERTIFIED logo is a certification mark of the Wi-Fi Alliance.

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