Uniform Call Distribution (Ucd) - Siemens HiPath 2000 User Manual

Using team functions
Step by Step
Destinations
g
UCD g
Log on
Log off
Destinations g
UCD g
Not available
Available
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Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
Logging on and off at the beginning and end of your
shift
v
Open the Program/Service menu
Confirm.
Select and confirm the option shown
Confirm
or
select and confirm the option shown.
j
To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift
v
Open the Program/Service menu
Confirm.
Select and confirm the option shown
Confirm
or
select and confirm the option shown.
[1] "Differing display view in a HiPath 4000 environment"
page 42.
[1]
.
page 42.
[1]
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