Toshiba BMS-SM1280HTLE Service Manual page 32

13-1.Trouble with Connection
13-1-1. Logon screen is not displayed.
No.
1 The controller is not turned on.
2 The HUB is not turned on.
3 The LAN cable is not connected.
4 The same subnet is not set for the IP address of the
controller and that of the PC.
5 The browser software is set to use the proxy server.
6 The URL entered in the browser software is incorrect.
7 The controller has freezed.
8 The controller does not work.
9 The PC is malfunctioning.
10 The LAN cable is defective.
13-1-2. Unable to log on.
No.
1 The controller is being initialized during the startup
process.
The dialog message, "No response from the server." or
"The system is being prepared.." appears.
2 The user name or password are incorrect.
The dialog message, "You failed in login." appears.
3 No user name is entered.
The dialog message, "Please input user name."
appears.
4 No password is entered.
The dialog message, "Please input password." appears.
5 The same user name has already logged on.
The dialog message, "The same user is logged
already." appears.
6 The controller has freezed.
The dialog message "The system is being prepared."
appears. Even if the browser is once closed and after 5
minutes the controller is logged on, the dialog message
"The system is being prepared." still appears.
7 Invalid data was written to the file in the controller.
• The dialog message "The system is being
prepared." appears. Even if the browser is once
closed and after 5 minutes the controller is logged
on, the dialog message "The system is being
prepared." still appears.
• Even if the controller is once turned off and logged
on again after 5 minutes.
Cause
Cause
Turn on the controller.
Turn on the HUB.
Check that the LAN cable is inserted into the controller and PC and connect
them.
Check the controller and PC IP addresses, and set the same subnet for them.
For further details, refer to "Network Configuration Guide".
In setting the browser proxy server, add the controller IP address to the
address that does not use the proxy server.
For further details, refer to "Network Configuration Guide".
Check that the URL is http://the controller's IP address/index.html, and
correctly enter this URL.
Turn off the controller and wait about 30 seconds. Turn it on again, then
access from the browser software after 5 minutes.
1.Check that the controller and HUB are turned on.
2.Check that the LAN cable is connected.
3.Check that the LED of the controller LAN connector illuminates.
* If the LED does not illuminate, the controller is defective. It needs to
be repaired.
1.Restart the PC and check again if it works.
2.Replace the PC and check again if it works.
Replace the LAN cable and check again if it works.
Close the browser once. Wait for 5 minutes and log on again.
Enter correct user name and password.
Enter a correct user name.
Enter a correct password.
1.Use another user name to log on.
2.If the user logged on can be identified, ask the user to log off.
3.If neither of the above two is unavailable, turn off the controller to log
off all the users.
Turn off the controller and wait about 30 seconds. Turn it on again, then log
on after 5 minutes.
Initialize the setting file with the setting file creation software. For further
details, refer to the owner's manual of the setting file creation software.
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Solution
Solution