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4 Warranty and Service
4.1 Factory Service
If the unit requires factory service, contact the dealer who supplied the unit to you
for the correct procedures on returning the unit to the factory or the nearest
factory service center.
If the dealer is not available, contact the manufacturer of the unit as detailed
below and request a Return Material Authorization number (RMA). The unit's
serial number must be provided before an RMA number can be issued. Units
returned to the factory for service must have freight and insurance prepaid, and
must show the RMA number clearly on all shipping documents. The failure
symptoms must be clearly described by the operator and enclosed with the unit
together with a copy of the original supplier's invoice. Failure to comply with
these instructions will delay service of the unit, and may result in the unit not
being accepted by the Repair Center.
4.2 Factory Address
GE Security
Attention: Repair Center
3050 Red Hill Ave.
Costa Mesa, CA 92626
United States of America
Telephone: 800-343-3358 (7:00 AM to 4:30 PM, Pacific Time)
In Oregon: 541-754-9133
Fax: 541-754-7162 (24 hours a day)
For warranty information, see the following page.
4.3 Warranty
GE Security warrants all of its equipment for three years from the date of
purchase. This warranty covers any defects in materials and workmanship.
Equipment failures that are due to improper installation, modification, abuse, or
acts of nature will not be covered by this warranty. The repair department will
evaluate all equipment returned for repair to determine warranty coverage. The
Tech Support Manager will resolve any questions that may arise during
evaluation to make a final determination.
Note: The three-year warranty does not apply to the following products:
®
MobileView
purchase.
The warranty specifically covers any defects in material and workmanship and
does not cover equipment that has been abused, damaged, or modified.
For all warranty repairs, GE Security will cover all costs, including parts, labor,
and shipping. Repaired equipment will be returned via the same method of
0150-0178F
and the monitor CRT, which carry a 12-month warranty from the date of
23
DVSe
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