Samsung BD-H8500 User Manual page 113

PROBLEM
If you experience other prob-
lems.
The picture is noisy or distort-
ed
No HDMI output.
Abnormal HDMI output screen.
I can see folders shared on
network devices, but I cannot
see the files.
Video is played intermittently.
Network connection between
product and PC is unstable.
Go to the contents and find the section of the user manual
that contains the explanations regarding the current prob-
lem, and follow the procedure once again.
If the problem still cannot be solved, please contact your
nearest Samsung authorised service centre.
Make sure that the disc is not dirty or scratched.
Clean the disc.
Check the connection between the TV and the HDMI jack of
the product.
Check if your TV supports 576p, 720p, 1080i, 1080p HDMI
input resolution.
If random noise appears on the screen, it means that TV
does not support HDCP (High-bandwidth Digital Content
Protection).
Play Multimedia files on network devices
Multimedia list shows only files corresponding to the Vid-
eos, Photos, and Music categories. Files that do not corre-
spond to these categories may not be displayed.
Check if the network is stable.
Check if the network cable is properly connected and if the
network is not overloaded.
The wireless connection between the DLNA compatible
device and the product is unstable. Check the connection.
The IP address under the same subnetwork should be
unique. If they are not, IP interference can cause this phe-
nomenon.
Check if you have a firewall enabled. If so, disable the fire-
wall function.
SOLUTION