Service Notifications; Troubleshooting Flowcharts; Start Diagnosis Flowchart - HP PROLIANT DL320 G6 User Manual

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 67)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 68)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 67)
•
General diagnosis flowchart (on page 68)
•
Server power-on problems flowchart (on page 70)
•
POST problems flowchart (on page 73)
•
OS boot problems flowchart (on page 74)
•
Server fault indications flowchart (on page 76)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.
Item Refer to
1 "General diagnosis flowchart (on page 68)"
2 "Power-on problems flowchart
on page 70)"
3 "POST problems flowchart (on page 73)"
4 "OS boot problems flowchart (on page 74)"
5 "Server fault indications flowchart (on page 76)"
("Server power-on problems flowchart"
Troubleshooting 67