Post-Warranty Support; Ecarepak Extended Service Plans; Purchasing An Ecarepak Extended Service Plan; Registering An Ecarepak Extended Service Plan - Canon imageFORMULA ScanFront 400 Service Manual

E. Post-Warranty Support

1. eCarePAK Extended Service Plans

The eCarePAK extended service plans can be purchased in bulk by a
distributor or dealer, who then sells the eCarePAK to their customers. Up
to two (2) years of extended coverage plans are available.
The Canon eCarePAK Extended Service Plans enable the customer to
extend the service coverage on their Canon product beyond the one (1)
year limited warranty. They provide the customer toll-free telephone
support, and if needed, Exchange Service for their Canon product for the
duration of the extended coverage. A customer can purchase a 1 to 2
year extended coverage plan.
Note:
• eCarePAK coverage cannot be extended beyond the original term
purchased.
• The eCarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original
warranty expires.
• The eCarePAK Extended Service Plan does not include coverage for
any consumables, such as paper.
• Reimbursement to the Authorized Servicer during the eCarePAK
Extended Service Plan is through the e-Tag System.

2. Purchasing an eCarePAK Extended Service Plan

A customer (end-user) can purchase an eCarePAK Extended Service
Plan from the dealer or reseller who sold them the machine. Only an
authorized dealer or distributor can purchase an eCarePAK from Canon.
eCarePAK orders must contain the following information:
• Reseller's e-mail address, name, and address
• Customer's e-mail address, name, and address
• The device's model number, serial number, and purchase date

3. Registering an eCarePAK Extended Service Plan

Canon USA registers each eCarePAK, and provides the customer with
the terms and conditions that pertain to their purchased eCarePAK
Extended Service Plan via U.S. Mail.
Note: Any questions on an eCarePAK should be asked via e-mail
message to eCarePAK_support@cusa.canon.com.
imageFORMULA ScanFront 400 Service Guide
imageFORMULA ScanFront 400 Service Guide
November 2016
Page 12