End-User Service Offerings; Limited Warranty Support; Product Technical Support Offerings; Technical Support For The End-User - Canon imageFORMULA ScanFront 400 Service Manual

VI.

End-User Service Offerings

A. Limited Warranty Support
The Canon imageFORMULA ScanFront Limited Warranty is effective for a
period of one (1) year following the delivery of the scanner to the original
purchaser. Exchange Service is included.
There is no warranty on any consumables, such as rollers.
For detailed warranty information, refer to the Limited Warranty card located
in the Appendix.
VII. Product Technical Support Offerings
Note: Please refer to the Technical Support Center on the
site for the most current policies and procedures.
A.

Technical Support for the End-User

The first technical support call from the end-user is handled by CITS (Canon
Information Technology Services). The CITS help desk, at 1-800-423-2366, is
available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard
Time), except for holidays. The CITS help desk provides the following
support:
• Answers product related questions.
• Assists the end-user with pre- and post-sales inquiries.
• Redirects end-user calls to the Authorized Servicer of record. If there is no
Authorized Servicer of record, the CITS help desk will:
- Attempt to resolve hardware, software, and operational problems.
- Assist the customer with installation and setup.
• If telephone-based troubleshooting fails to resolve a problem, CITS either
provides the end-user with the contact information of the nearest
third-party service provider, or processes an Exchange Service.
Note:
• The CITS help desk times may change without notice.
• The CITS help desk only diagnoses problems with your machine.
imageFORMULA ScanFront 400 Service Guide
imageFORMULA ScanFront 400 Service Guide
e-Support Center Web
November 2016
Page 9