Canon imagePASS-P2 Service Manual page 69

Symptom
The LED on the im- The USB device may have a corrupted image
agePASS shows er- file, or your hard disk drive cannot be accessed.
ror codes EE -> 44.-
> EE -> 44....
The LED on the im- Failed to install bootloader.
agePASS shows er-
ror codes EE -> 45.-
> EE -> 45....
Backup and restore
The LED on the im- Failed to mount hard disk drive partition.
agePASS shows er-
ror codes EE -> 21.-
> EE -> 21....
The LED on the im- Failed to format the hard disk drive.
agePASS shows er-
ror codes EE -> 43.-
> EE -> 43....
The LED on the im- The USB device may have a corrupted image
agePASS shows er- file, or your hard disk drive cannot be accessed.
ror codes EE -> 44.-
> EE -> 44....
Network
If you suspect a network problem, keep in mind the following:
• If the imagePASS does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer's workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Unable to connect One of the following:
to the network; or • Wrong cable. Do not use a crossover ca-
neither LED on the ble.
10/100/ 1000BaseT • Wrong port. Do not use the printer port.
network connector The printer port is reserved for the printer
is lit and for installing system software from a
PC.
• Faulty network cable or connection
• Faulty network
• Faulty Ethernet port on the motherboard
System starts up One of the following:
slowly (seems to • Normal behavior System is searching for
hang) and the Con- a nonexistent DHCP server.
figuration page dis- DHCP is enabled by default on the image-
plays an error on the PASS, but the customer's network is not
"IPAddress" line un- using DHCP.
der "Network Setup" • If the customer's network is using DHCP:
Scanning
Possible cause
• Network cable or connection is faulty
• Network is faulty
• Faulty Ethernet port on the mother-
board
Suggested action
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup
Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard
disk drive.
4. If the above actions do not work, replace the hard disk drive.
1. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard
disk drive.
2. If the above actions do not work, replace the hard disk drive.
The imagePASS is not properly installed. Reinstall the image-
PASS.
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup
Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard
disk drive.
4. If the above actions do not work, replace the hard disk drive.
1. Make sure that the network cable is the correct type and
connected to the designated LAN port on the imagePASS
connector panel.
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. Request that the network administrator check Network Set-
up.
5. Request that the network administrator check other devices
on the network.
If other devices are not functioning, there could be a problem
with the network.
6. If the rest of the network is functioning properly and the prob-
lem persists, replace the motherboard.
1. Request that the network administrator change the default in
imagePASS Network Setup.
2. If neither LED on the designated network port is lit on the
imagePASS, check the cable connection to the imagePASS
and the network. Make sure that the cable is the correct type.
3. If the network cable is the correct type and is properly con-
nected to the imagePASS, connect a new network cable to
the imagePASS.
4. Request that the network administrator check other devices
on the network.
If other devices are not functioning, there could be a problem
with the network.
5. Replace the motherboard.
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5. TROUBLESHOOTING