Canon imagePASS-P2 Service Manual page 68

Symptom
User authentication Faulty printer interface connections
feature of the printer
does not work
System problems
Clock is slow; time One of the following:
listed on Configura- • Missing or dead battery on the mother-
tion page is earlier board
or later than the ac- • Faulty motherboard
tual time
System performs One of the following:
slowly or hangs pe- • Missing or faulty DIMM(s),
riodically DIMM installed in wrong slot, or
faulty DIMM connections
• Faulty hard disk drive
• Overheated or faulty CPU
• Faulty motherboard
Enclosed chassis Fan is faulty
fan is noisy, or is not
spinning
System software installation
imagePASS re- One of the following:
mains on for 30 mi- • Service switches are set to the wrong
nutes (or longer) af- mode
ter beginning instal- • imagePASS must be reset
lation • Faulty USB flash drive
• Faulty hard disk drive cable or hard disk
drive
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU
During installation, One of the following:
the LED on the flash • Faulty or improperly seated USB flash
drive remains off or drive
solid (not blinking) • Faulty motherboard
• Faulty hard disk drive
The LED on the im- Failed to retrieve product information. It is not
agePASS shows er- imagePASS.
ror codes EE -> 11.-
> EE -> 11....
The LED on the im- This is not supported server.
agePASS shows er-
ror codes EE -> 02.-
> EE -> 02....
The LED on the im- Hard disk drive is missing.
agePASS shows er-
ror codes EE -> 09.-
> EE -> 09....
The LED on the im- Failed to format the hard disk drive.
agePASS shows er-
ror codes EE -> 43.-
> EE -> 43....
Possible cause Suggested action
• Check connections of the printer interface board and replace
associated cables or the printer interface board, if necessary.
1. Replace the battery on the motherboard, and then update
the time in imagePASS Setup.
For information about imagePASS Setup, see Configuration
and Setup, which is part of the user documentation set.
2. Replace the motherboard.
1. Check that the DIMM is installed in the correct slot (DIMM-
A0)(see "DIMM" on page
2. Reseat to remove any oxidation on the connector.
3. Reseat the cables to the hard disk drive.
4. Replace the hard disk drive cable.
5. Replace the hard disk drive.
6. Make sure that the CPU on the motherboard is present and
firmly seated and that the fan cable is connected.
7. Replace the CPU.
8. Replace the motherboard.
Replace the chassis fan.
1. Make sure that the imagePASS service switch 1 is set to ON
and service switch 2 is set to OFF.
If the service switches are in the wrong position, power off
the imagePASS, set the switches correctly, power on, and
allow the installation to resume.
2. Power off the imagePASS, wait 10 seconds, and then power
on again.
3. Check the LED on the USB flash drive.
If the LED is not blinking (remains off or solid), the flash drive
may be improperly seated. Power off the imagePASS, reseat
the flash drive, power on, and then allow the installation to
resume.
4. Retry the installation using a different USB flash drive.
5. Reseat the cables to the hard disk drive.
6. Replace the hard disk drive cable.
7. Replace the hard disk drive.
8. Replace the motherboard.
9. Replace the CPU.
1. Power off the imagePASS, reseat the flash drive, power on,
and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
If the imagePASS is found, the hardware might not have initialized
properly to retrieve the product name.
Product information is found, but the installer does not support
this product.
Check the imagePASS to verify the hard disk drive installation.
Replace the hard disk drive.
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5. TROUBLESHOOTING
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