Canon imagePRESS Server M10 Service Manual page 78

Symptom
During installation, One of the following:
the LED on the flash • Faulty or improperly seated USB flash
drive remains off or drive
solid (not blinking) • Faulty motherboard
• Faulty hard disk drive
The LED on the im- Failed to retrieve product information. It is
agePRESS Server not imagePRESS Server.
shows error codes
EE - > 11.-> EE ->
11....
The LED on the im- This is not supported server.
agePRESS Server
shows error codes
EE - > 02.-> EE ->
02..
The LED on the im- Hard disk drive is missing.
agePRESS Server
shows error codes
EE - > 09.-> EE ->
09....
The LED on the im- Failed to format the hard disk drive.
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
The LED on the im- The USB device may have a corrupted im-
agePRESS Server age file, or your hard disk drive cannot be
shows error codes accessed.
EE -> 44.-> EE ->
44....
The LED on the im-
Failed to install bootloader.
agePRESS Server
shows error codes
EE - > 45.-> EE ->
45....
Backup and restore
The LED on the im- Failed to mount hard disk drive partition.
agePRESS Server
shows error codes
EE - > 21.-> EE ->
21....
The LED on the im-
Failed to format the hard disk drive.
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
The LED on the im- The USB device may have a corrupted im-
agePRESS Server age file, or your hard disk drive cannot be
accessed.
shows error codes
EE -> 44.-> EE ->
44....
Network
If you suspect a network problem, keep in mind the following:
• If the imagePRESS Server does not appear in the list of printers on the network, there may be another device on the network with
the same Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer's workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Possible cause Suggested action
1. Power off the imagePRESS Server, reseat the flash drive,
power on, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
If the imagePRESS Server is found, the hardware might not have
initialized properly to retrieve the product name.
Product information is found, but the installer does not support this
product.
Check the imagePRESS Server to verify the hard disk drive instal-
lation.
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
1. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
2. If the above actions do not work, replace the hard disk drive.
The imagePRESS Server is not properly installed. Reinstall the
imagePRESS Server.
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
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5. TROUBLESHOOTING