Table of Contents
Advertisement
Hotel User Guide
Troubleshooting
Ï
TROUBLESHOOTING
When entering information via keyphones you may encounter an er-
ror message or the system may appear to ignore your entry. The
most common problems, and their likely solutions, are listed below.
If the problem persists, check with your system manager, who may
need to seek advice from the system installer/dealer.
"Access Denied" Message
If you dial an extension and see this message on your display, it
means that your keyphone is denied from ringing that extension by
the system. If you require access to this extension from your key-
phone, ask your system manager who will need to program the sys-
tem to allow this.
"Invalid Number" Message
This indicates that you have entered a number not recognised by the
system, or which is already reserved by the system for other uses.
For example, make sure you enter a valid room number, staff code
or item code. In some cases you may re-enter the correct code; in
others you may need to start the entry sequence from the beginning.
You Cannot Check In a Room
If you cannot check in a room, you normally see a message saying
"Not Available." Check its status. This can be done using the
HOTEL
key or the
key(s). The room may already be occupied. Alterna-
RSV
tively, if it has been checked out, the 'needs cleaning' or 'needs
maintenance' flag has not been manually changed to indicate that
the room is again available for checking in.
See
in section 2, Basic Ad-
Room Status: Viewing and Changing
ministration, or see section 3,
Using the
Key.
HOTEL
49
Advertisement
Table of Contents
