Table of Contents
Advertisement
September 2004
Return Policy
iv
If a GE Infrastructure Sensing, Inc. instrument malfunctions within the
warranty period, the following procedure must be completed:
1. Notify GE Infrastructure Sensing, Inc., giving full details of the
problem, and provide the model number and serial number of the
instrument. If the nature of the problem indicates the need for
factory service, GE Infrastructure Sensing, Inc. will issue a RETURN
AUTHORIZATION number (RA), and shipping instructions for the
return of the instrument to a service center will be provided.
2. If GE Infrastructure Sensing, Inc. instructs you to send your
instrument to a service center, it must be shipped prepaid to the
authorized repair station indicated in the shipping instructions.
3. Upon receipt, GE Infrastructure Sensing, Inc. will evaluate the
instrument to determine the cause of the malfunction.
Then, one of the following courses of action will then be taken:
•
If the damage is covered under the terms of the warranty, the
instrument will be repaired at no cost to the owner and returned.
•
If GE Infrastructure Sensing, Inc. determines that the damage is not
covered under the terms of the warranty, or if the warranty has
expired, an estimate for the cost of the repairs at standard rates
will be provided. Upon receipt of the owner's approval to proceed,
the instrument will be repaired and returned.
Advertisement
Table of Contents
