Machine Reliability And Productivity; Machine Reliability And Service Call Ratio - Canon varioPRINT 135 Customer Expectation Document

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15. Machine Reliability and Productivity

This chapter describes the reliability and productivity of the Canon varioPRINT
135.

15.1 Machine Reliability and Service Call Ratio

The service call ratio varies, depending on the total print volume, installation
environment, image ratio, paper size, and paper type.
Monthly Print Volume
Print Volume Over a 5 Year
Maintenance Agreement
Large/Heavy
Paper Ratio
Usage
Toner Coverage
Factors
Media Type
Configuration (Main Unit
and Accessories)
Work Time
Labor
Travel Time
Service
Average CBV
Visit Ratio
*1 CMP (Commercial Print)
*2 CRD (Central Reproduction Department)
*3 The Work Time (minutes per visits) is the average amount of time a service technician needs to service
a machine. This number may vary, depending on the service technician's experience and the service
required during each site visit.
*4 The Travel Time (minutes per visits) is the average amount of time a service technician needs to travel
from site to site. This number may vary, depending on the local service map.
*5 The Average CBV (Copies Between Visits) is the estimated number of total copies/prints between
service visits. The CBV takes into account all service visits throughout the term of the maintenance
agreement. The actual CBV may vary, depending on the MCV (Monthly Copy Volume), large paper
ratio, and service required.
*6 The Visit Ratio is the estimated number of service visits per month.
Version 13
*1
CMP
*2
CRD
• Main Unit
• PRISMAsync Controller
• 1-ePIM-C1
• Saddle Finisher
*3
*4
CMP
*5
108,200
*6
1.85
varioPRINT 135 Customer Expectations Document
varioPRINT 135 Customer Expectations Document
200,000
12,000,000
40%
0%
6.0%
100% Plain Paper
60 Minutes
30 Minutes
With POC
*1
*2
CRD
CMP
155,900
77,350
1.28
2.59
Without POC
*1
*2
CRD
117,150
1.71
Page 63

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