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Symptom
Cannot use Osaifu-
Has the battery run out?
®
Keitai
.
Is "NFC/Osaifu-Keitai lock" set?
Do you hold the product so that the
area is placed over the reader/writer?
Cannot recognize
Is a microSD memory card inserted properly?
a microSD memory
Is the microSD memory card unmounted?
card.
Cannot operate
Install Samsung Kies or later or Windows
when connected as
Media Player 10 or later to your PC.
a media device.
If you checked items on Troubleshooting but symptom is
not improved, contact the following au Customer Support
site of au homepage:
http://www.au.kddi.com/support/mobile/trouble/repair
U pdating Software
■ Notes on software update
• When software update is necessary, you will be informed
on au homepage, etc. For details, contact an au shop or
Customer Service Center (call toll-free 157). In addition,
users of the product will receive a notice from au, when
software update is necessary to improve the functionality
of the product.
• You are recommended to back up your data before
updating software.
• Be sure to fully charge the battery pack before use.
Updating software may fail if the battery level is low or
becomes low while updating.
• Check the radio wave condition. Updating software may
fail in poor reception areas.
• No operations can be made while updating. Calling to 110
(Police), 119 (Fire institution), 118 (Regional Coast Guard
What you should check
mark
Headquarters) is not available, either. Alarm, etc. do not
operate.
• If software update has failed or stopped, perform the same
again.
• If you fail to update software, it may become impossible to
operate the product. If this happens, bring it to an au shop
or PiPit (not accepted by some shops).
Downloading and updating software
Update files can be downloaded from the Internet web site
via wireless communication into the product directly.
On the home screen, [Apps] → [Settings]
[About device] → [Software update]
[Update now]
From here on, follow the onscreen instructions.
• If the confirmation screen of download appears, tap "OK".
If "Wi-Fi settings" is tapped, make connection setting for
wireless LAN (Wi-Fi
®
) function.
◎ Data communication charge may be applied for automatic
search.
Connecting to a PC for updating
software
You can update software via a PC using "Samsung Kies".
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