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Boca Systems Lemur-M Operator's Manual

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LEMUR-M TICKET PRINTERS
Operator's Manual
Lemur-M
Lemur-MK
RevA: 08.07.18

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  • Page 1 LEMUR-M TICKET PRINTERS Operator’s Manual Lemur-M Lemur-MK RevA: 08.07.18...

  • Page 2: Table Of Contents

    Table of Contents Page FCC Notice & Warranty Information Introduction Unpacking the printer Important Safety Information Installation Ticket Load Procedure Configuration Standard Interface Pinouts Thermal Paper – Theory & Specifications Maintenance and Adjustments Paper Guide and Print Head Assembly 9.1.1 Thermal Printer Head 9.1.2 Platen (Rubber Drive Roller)

  • Page 3: Fcc Notice & Warranty Information

    FCC NOTICE NOTE: The equipment has been tested and found to comply with the limits for a class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 4: Introduction

    1.0 Introduction The Lemur-M is a direct thermal ticket printer with read-write magnetic capability (or optional non-magnetic) and integrated bursting mechanism designed for ticketing environments which require encoding and verification of data on a magnetic stripe. The printer is available in a credit card (ISO 3 track) version. This manual will provide the user with general information regarding printer set-up, configuration and troubleshooting.

  • Page 5: Important Safety Information

    3.0 Important Safety Information WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer. As a safety precaution, all service to the printer should be done by qualified persons with...

  • Page 6: Installation

    4.0 Installation The Lemur-M and Lemur-MK series printer was designed to be mounted either on a desktop or shelf in a counter to. Prior to site preparation and installation, the printer should be powered up and run in the self-test mode.

  • Page 7: Ticket Load Procedure

    (closer to the control panel side). First driver roller Load ticket between rollers Above are photos of TCC magnetic encoding Lemur-M or Lemur-MK. Below are photos of a Lemur-M or Lemur-MK without magnetic encoding. First driver roller Load ticket...

  • Page 8: Configuration

    6.0 Configuration The Lemur-M and Lemur-MK printers are factory configured for a variety of customer requirements. For a comparison of the different electronics packages, refer to the BOCA Systems website under BASIC section. For a listing of configuration choices, refer to the BOCA Systems...

  • Page 9: Standard Interface Pinouts

    7.0 Standard Interface Pinouts RJ12 Serial Connection +5VDC RJ12 Connector TYPICAL DB9 to RJ12 PIN CONNECTIONS 9 pin host BOCA RJ12 Transmit Receive PARALLEL FUNCTION Strobe (negative) Data (DB0 - DB7) ACK (negative) BUSY PAPER OUT SELECT (negative) ERROR (negative) Ground Printers prior to serial number 271200 are USB 1.1 compliant devices.

  • Page 10: Thermal Paper - Theory & Specifications

    Thermal Paper - Theory & Specification Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the most current paper specifications. The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are strongly influenced by the quality of the thermal paper used.

  • Page 11: Maintenance And Adjustments

    The most common adjustments and replacements regarding this assembly follow: Above photo is of a Lemur-M built prior to June-2014. Above photo is of a Lemur-M built after May-2014. The burster area was stiffened up based upon customer feedback.

  • Page 12: Thermal Printer Head

    Head mtg. Plate Photo A Photo A Above photo is of a Lemur-M built prior to June-2014 Above photo is of a Lemur-M built after May-2014. Cam Lock may vary from what is shown in photo. Photo B Photo B...
  • Page 13 Above photo is of a Lemur-M built after May-2014. Clean This Surface Photo C Above photo shows print head used in a Lemur-M built prior to June-2014 Clean This Surface Photo C Above photo shows print head used in a Lemur-M built after May-2014 Printers build after February-2015 will have a black stick on the print head that is required for the SQ load opto and MUST not be removed.

  • Page 14: Platen (Rubber Drive Roller)

    6. Install the head mounting block/ plate and lock the cam lock lever back in place. The Printer is now ready for normal operation. Platen Platen Above photo is of a Lemur-M built prior to June-2014 Above photo is of a Lemur-M built after May-2014 Click here to return to > Table of Contents...

  • Page 15: Sq Load Sensor

    9.1.3 SQ load Sensor The SQ load opto was incorporated in printers built after February – 2015 (s/n 320833 and higher). The area shown by the yellow arrow should be blown off with air once a year to prevent paper dust from building up.

  • Page 16: Head Of Form Sensor

    Excessive build up of paper dust on the sensor will result in erratic print and burst position. Head of Form Sensor Above photo is of a Lemur-M built prior to June-2014 Head of Form Sensor Above photo is of a Lemur-M built prior to June-2014 Click here to return to >...

  • Page 17: Burster Assembly

    Burster Blade On a new model Lemur-M printer you will need to remove the three ¼” nut Philip head that hold the burster stiffener plate in place. You will have accesses to the burst blade once the plate is removed.

  • Page 18: Magnetic Or Non-Magnetic Module

    Click here to return to > Table of Contents 9.3 Magnetic or Non-Magnetic Module The magnetic paper path should be cleaned periodically to prevent erratic printer operation. Cleaning is normally done when you note an increase in VOID tickets. The cleaning procedure is as follows: (this is based upon the printer being on and stock loaded into the printer).

  • Page 19: Logic Board

    Above photo shows lower electrical box with access cover removed 9.4.1 Logic Board (Removal) 1. Gain access to the logic board. This is done by removing the enclosure (Lemur-M) and electronics cover. 2. Note where all the cables plug into the logic board.

  • Page 20: Spare Parts List

    Take Out Head Cam Lock 5316H Control Panel Decal 421932-DSP Fill-in Plate, Display (for printer without LCD display) 423559Z RFI Cutter Shield 422521Z-MAG Electronics Box, Lemur-M 420881Z-MAG-1 Enclosure, Lemur-M 423812 Anti Static Brush MAG46 Magnetic, Main Board (Lo-Co) MAG46-HI Magnetic, Main Board (Hi-Co...
  • Page 21 Cover, Cabinet 423765 Cable External, serial DB9 TO RJ12 423804 Cable, Cash Drawer internal P19-1000 AC Cord (US) P63-1000 MAGNETIC ENCODER CLEANER STRIP Customer dependent and not shown in photos Above photo is of a Lemur-M with top encoding magnetic...
  • Page 22 Above photo is of the Lemur-MK or a Lemur-M with its enclosure removed...
  • Page 23 (after May-2016) Ticket entrance of a Lemur-M with magnetic encoding Above photo is of a Lemur-M built prior to June-2014...
  • Page 24 SQ opto location. See photo below. Above photo is of a Lemur-M built after May-2014. S/N 306677 & higher Above photo is of a Lemur-M or Lemur-MK with top encoding magnetic...
  • Page 25 Above photo is of a Lemur-M or Lemur-MK with non-magnetic module Above photo is of a Lemur-M or Lemur-MK with non- Above photo is of a Lemur-M or Lemur-MK with bottom encoding magnetic module. Printers S/N 349986 & higher. magnetic module. Printers S/N 356291 & higher.
  • Page 26 In the late part of June – 2015 part number 423917 (item #45) was phased out for 424031 (item #45A). If installing a 424031 power supply in place of a 423917 power supply you will need to order associated cables too. Click here to return to >...

  • Page 27: Troubleshooting Guide

    11.0 Troubleshooting Guide This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide As a safety technical details or repair methods, but can serve as a guide to fault isolation in the field. precaution, all service to the printer should be done by qualified persons with power off and...
  • Page 28 a. Try a different stack of ticket stock. b. Make sure the print head/cam lock assembly if fully locked in the closed position. “Thermal Print Head” section. c. Clean print head. Consult d. Adjust print intensity setting via the control panel (if equipped). See Appendix A e.

  • Page 29: Appendix A - Control Panel

    APPENDIX A - CONTROL PANEL The FGL46 printers allow the user to adjust various printer options through the optional control panel. To access the control panel menu, press both MENU and TEST switches simultaneously for about 3 seconds. The LCD will display the “OPERATOR MENU!”...
  • Page 30 The following is a brief overview of some representative Menu options: BAUD RATE? Controls the serial interface baud rate, parity bit, data bits and stop bits. Here are the following choices: 1200,N,8,1 4800,N,8,1 19200,N,8,1 38400,E,7,1 1200,E,7,1 4800,E,7,1 19200,E,7,1 57600,N,8,1 1200,O,7,1 4800,O,7,1 19200,0,7,1 57600,E,7,1...
  • Page 31 This feature should not be used. Diagonstics Valid Packets This feature should not be used. DHCP Enabled Automatically attempts to get an IP address from Local Server Automatically attempts to get an IP address/Subnet Mask/Gateway from Local Server DHCP/SUB/GATE Automatically attempts to get an IP address from Local Server and then register the DHCP/NR name with the local NetBIOS name server –...

  • Page 32: Appendix B - Changing Ethernet Parameters

    APPENDIX B –ETHERNET PARAMETERS General Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer's serial number. All Boca printers are factory configured in DHCP enabled mode. (Exceptions may be made by special request.) If the printer is unable to get a dynamic IP address from the customer's network in the allotted time period (about one minute), it will default to the 10.0.0.192 address.
  • Page 33 Changing IP Address if your printer has a LCD display CHANGING ‘ETHERNET’ SETTING 1. Please follow these steps to change the ETHERNET setting on your Ethernet printer. 2. Depress both the MENU and CHOICES buttons while turning on the printer. Keep both buttons depressed unit FACTORY MENU appears in the LCD window or the display starts scrolling through different topics.

  • Page 34: Appendix C - Windows Print Driver Installation Guide

    These print drivers are intended to be installed on Windows PC platforms X86, AMD64 or IA64. This includes Windows 7, 8.1, 10 and Server 2012 R2. To properly install the Boca Systems printer drivers, version 4.0.0.0, follow the steps outlined below. If you currently have another version of a BOCA print driver installed, start at step #1 to uninstall it first.
  • Page 35 the file to. www.bocasystems.com/bocaprinterdrivers.zip 5. Go to the file folder you saved the zip file to and right click on bocaprinterdrivers.zip. Click on Extract All… It will ask you to select a Destination and Extract Files, click on the Extract button. 6.
  • Page 36 8. The second DOS command window will open to install the printer files as shown below. Notice the message “Driver Package added successfully”. This is how it is displayed on a 64 bit Windows PC. Press “Enter” key to close DOS command windows.
  • Page 37 STEPS 4 THROUGH 15 ARE FOR ETHERNET OR WI-FI CONNECTION ONLY 4. The self-test ticket that is printed when the printer’s TEST button pressed will show the IP address that the printer has. 5. Open up the “Devices and Printer” Menu. 6.
  • Page 38 9. When the Additional Port information menu comes up click on the Next button. 10. When the Install print driver menu comes up: Under Manufacturer select “Boca”. Under Printers select the driver that matches your printer’s protocol (FGL or PCL) and DPI. Click on the Next button. Taking a look at the printer’s serial number tag the below chart should aid in determining the correct driver to select.
  • Page 39 12. When the printer name menu comes up you may keep the default name or type in a different name. We recommend you keep the default name. Click on the Next button. Your driver name will vary from what is shown in the above image 13.
  • Page 40 Windows 7 Test Page The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when the TEST button is pressed.
  • Page 41 4. The printer should proceed with printing out a Windows Test page. The printing of this ticket confirms the print driver is communicating with the printer. Below are some samples printouts for reference only and your test page may look different. Above is from a 200DPI FGL printer with 2”...
  • Page 42 Windows 8 and 10 Install Guide Do not connect the printer to your computer’s USB port until advised to. 1. Connect the USB cable to the host computer and power on the printer. If you are connecting to the printer via Ethernet or Wi-Fi then skip to step # 2.
  • Page 43 7. Open up the “Devices and Printer” Menu. Click on “Add a Printer” to run the install wizard. Click on “The Printer I want isn’t listed”. When the find a printer by other option menu comes up. Click on “Add a printer using a TCP/IP address or hostname”, click on the Next button 8.
  • Page 44 11. When the Install the print driver menu comes up select “Boca” under and the appropriate driver for your printer. Once done click on the next button. Taking a look at the printer’s serial number tag the below chart should aid in determining the correct driver to select.
  • Page 45 14. At this menu screen you have the option to share or not share the printer. Click on the next button. 13. On the last page click on the “Print a test page” button and a windows test page should be printed by the printer.
  • Page 46 Windows 8 or 10 Test Page The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when the TEST button is pressed.
  • Page 47 Once the driver’s properties menu comes up click on the Print Test Page button. Your drive properties may vary from what is shown in the below images. 18. The printer should proceed with printing out a Windows Test page. The printing of this ticket confirms the print driver is communicating with the printer.

  • Page 48: Appendix D - Mac Print Driver Installation Guide

    APPENDIX D – MAC PRINT DRIVER INSTALLATION GUIDE Do not connect the printer to your computer’s USB port until step #13 Please contact your software provider to confirm if the use of our driver is required for their ticketing software. We recommend that the print driver is installed by either your system administrator or IT support staff.
  • Page 49 Click on Continue button. Click on Agree button. Click on Install button. If your system is administrator password protected then the below dialog box will appear. Enter in the appropriate Name and Password, click on OK button. Click on the Close button. Click on the System Preferences icon that is located on your taskbar.
  • Page 50 Click on Print & Scan icon. + Button Your Print & Scan may vary from what is shown in above image Connect the USB cable to the host computer; power on the printer; and go to step 20. If you are not connecting to the printer via a USB cable but via an IP address (Ethernet or Wi-Fi), go to the next step.
  • Page 51 Under Output Quality: choose Supercell. Click on the OK button. The driver will finish installing, Go to step Your IP address will be different than what is show in the above image. The correct print driver would have automatically installed if connected via a USB cable. If manually installed, the name entered in step 16 will show up.
  • Page 52 The below box may show up on your screen prior to the printing of the Test page. The printing of this ticket confirms the print driver is communicating with the printer. Your driver type may vary from what is shown in above image Below are some samples printouts for reference only and your test page may look different.

  • Page 53: Appendix E - Testing A Lemur

    Download/ Install issue If you are seeing a printer image instead of a printer image for your BOCA print driver then that indicates the driver was not properly installed. This issue is due to not having Administrative Privileges or Rights to download/ install drivers. We recommend that your IT support staff or network administrator confirm you have the correct privileges.
  • Page 54 2. On your Window’s desktop click on the START icon and then click on PROGRAMS to see all your computer’s programs. 3. Find “Boca Systems” and click on Boca Configure and Test. Once the program is running, click on the “Select A Printer” drop-down arrow and you have to choices.
  • Page 55 6. If your printer has FGL firmware then click on the yellow “FGL Test Ticket” button or if your printer has HP firmware then clicks on the yellow “PCL Test Ticket” button. Once the Test Ticket selection box comes up choose “Standard-MagMini” for FGL or “HP MagMini for PCL, then click on the OK button to print out a ticket.
  • Page 56 APPLE/ MAC BASED SYSTEM Boca Systems, Inc. has developed two programs that allow customer to the printer. One operates over USB/HID & Ethernet under the “TECH SUPPORT/ The below programs are found on our website interfaces and the other if a print driver is used.
  • Page 57 Above sample FGL Standard ticket was printed on 2.125” x 3.375” non-magnetic stock using a 300dpi non- magnetic Lemur-M or Lemur-MK. Above sample FGL MagMini ticket was printed on 2.125” x 3.375” ½” mag strip stock using a 300dpi TCC 3 track Lemur-M or Lemur-MK.

  • Page 58: Appendix F - Downloading Software Commands

    APPENDIX F – DOWNLOADING SOFTWARE COMMANDS For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the software commands listed below. This is best done using our configure and test program for Windows (see Appendix E ) or our customer program for MAC (see page...

  • Page 59: Appendix G - Configure Wi-Fi Connection

    APPENDIX G – CONFIGURE WI-FI CONNECTION To use the wireless capabilities of a printer equipped with the optional 802.11b wireless interface (Wi- Fi), it will first be necessary to setup the printer with information and security settings that match the settings of the IEEE 802.11b compatible wireless server/router you are connecting to.
  • Page 60 5. You will need to enter the SSID value. The Service Set Identifier is a 1 to 32 byte string. This normally would be the name of the Wi-Fi router you are connection to. Security Mode: you will need to choose the security mode that is appropriate for your WiFi router. Disable –...
  • Page 61 8. WEP Security Mode – Allows the user to communicate through the network using WEP wireless encryption. With WEP one can select 64 bit or 128 bit encryption. When the security encryption mode is chosen it will be required to enter the “Pass Phrase” for the local wireless network. Some networks also enforce the use of a default transmit key.

  • Page 62: Appendix H - Service Plan

    APPENDIX H – SERVICE PLANS For enhanced warranty coverage or out of warranty printer, we offer two types of service plans. GOLD SERVICE • Printer repair at BOCA facility (3 business day turnaround) Replace defective parts (ship within one business day) – customer must return defective parts •...

  • Page 63: Appendix I - Technical Support

    APPENDIX I – TECHNICAL SUPPORT Please go to the link below if you require technical support with your BOCA printer. There is no fee for first time email support. www.bocasystems.com/onlinesupportform.html PHONE / EMAIL SUPPORT - BOCA provides free technical support via email for all printers under warranty or service contracts.

  • Page 64: Appendix J - Reference Drawing

    APPENDIX J – REFERENCE DRAWING...

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