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Boca Systems Lemur Operator's Manual

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LEMUR TICKET PRINTERS
Operator's Manual
Lemur
Lemur-S
Lemur-2
Lemur-K
Lemur-2K
Lemur-R
RevB: 09.12.13

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  • Page 1 LEMUR TICKET PRINTERS Operator’s Manual Lemur Lemur-S Lemur-2 Lemur-K Lemur-2K Lemur-R RevB: 09.12.13...

  • Page 2: Table Of Contents

    13.0 Troubleshooting Guide Appendix A - CONTROL PANEL Appendix B - VERTICAL PRINTER INSTALLATION Appendix C – LEMUR-2, LEMUR-2MK OR LEMUR-2P Appendix D – LEMUR-R Appendix E - ETHERNET PARAMETERS Appendix F – INTERFACE TESTING A LEMUR Appendix G – DOWNLOADING SOFTWARE COMMANDS Appendix H –...

  • Page 3: Fcc Notice & Warranty Information

    FCC NOTICE NOTE: The equipment has been tested and found to comply with the limits for a class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 4: Introduction

    1.0 Introduction Lemur series printers are direct thermal ticket printers that may be purchased with optional integrated cutting mechanism and LCD display. This manual will provide the user with general information regarding printer set-up, configuration and troubleshooting. Please read the important safety information section before installation is conducted.

  • Page 5: Important Safety Information

    3.0 Important Safety Information WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety. You must read the following safety information carefully before working on the printer. As a safety precaution, all service to the printer should be done by qualified persons with power off...

  • Page 6: Installation

    Prior to site preparation and installation, the printer should be powered up and run in the self-test mode.  Lay the printer flat on a counter top. On a Lemur-S model printer you will need to remove the side cover. ...
  • Page 7 Above sample was printed on a 4”x6” ticket using a 300dpi Lemur without cutter. Above sample was printed on a 2” x 5.5” ticket using a 200dpi Lemur with cutter. Your printout may vary depending on printer configuration and ticket stock used.

  • Page 8: Ticket Load Procedure

    Adjustable (ADJ4, ADJW & ADJ2) Above two photos are of a Lemur and Lemur-K printer. The ticket feed area of a Lemur-2 and Lemur-2K would look the same. Above photo is of a plastic cabinet Lemur-S with optional cutter and cover removed. Your printer may vary.

  • Page 9: Configuration

    Click here to return to > Table of Contents 6.0 Configuration Lemur series printer is factory configured for a variety of customer requirements. For a comparison of the different electronics packages, refer to the BOCA Systems website under the BASIC section.

  • Page 10: Standard Interface Pinouts

    7.0 Standard Interface Pinouts RJ12 Serial Connection +5VDC RJ12 Connector TYPICAL DB9 to RJ12 PIN CONNECTIONS 9 pin host BOCA RJ12 Transmit Receive PARALLEL FUNCTION Strobe (negative) Data (DB0 - DB7) ACK (negative) BUSY PAPER OUT SELECT (negative) ERROR (negative) Ground USB is considered a full speed device (version 1.1) not a high speed device (version 2.0).

  • Page 11: Thermal Paper - Theory & Specifications

    Thermal Paper - Theory & Specification Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the most current paper specifications. The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are strongly influenced by the quality of the thermal paper used.

  • Page 12: Maintenance And Adjustments

    9.0 Maintenance and Adjustments Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care to provide maximum service. WARNING: The appearance of this symbol indicates the proximity of an exposed high voltage area. Please follow all directions carefully for your personal safety.

  • Page 13: Cut Or Tear Opto

    To adjust the cut or tear position, physically adjust the opto mounting bracket forward or backwards to achieve the desired cut or tear location. On a Lemur with auto cut the cut position should be a 1/16”-1/8” away from the ticket perforation. On a Lemur without auto cut the ticket perforation should line up with the edge of the cabinet or top plate.

  • Page 14: Thermal Print Head

    9.1.2 THERMAL PRINT HEAD The print head should be cleaned periodically to prevent debris from building up on the print element. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area.

  • Page 15: Platen

    2. Unlock the cam lock lever and remove head mounting block/ plate. (Refer to section 9.1.2 Thermal Print Head). For Lemur-R printer see Addendum D Thermal Print Head. 3. Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller.

  • Page 16: Ticket Width Adjustment

    9.1.4 Ticket Width Adjustment To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position. Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure the bar is not too tight against the ticket.
  • Page 17 Load your stock towards this plate side and below this metal Slider Bar, NOTE: stock must go under the slider bar. Above photo is of ADJ2 set for 2” wide stock Above photo is of ADJ2 set for 1” wristband stock If adhesive stock is being used then please go to Appendix J Adhesive Stock to properly configure...

  • Page 18: Cutter Assembly

    9.2 Cutter Assembly The BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper motor. The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be aware of the following: Wait five seconds before feeding ticket stock into the printer after power up. During this time the cutter knife will move up and down.

  • Page 19: General Cleaning

    Warning: ALL SERVICE SHOULD BE DONE WITH POWER OFF AND THE AC CORD UNPLUGGED FROM THE PRINTER. See below pictures for main logic board access: (Click on printer name for larger picture) Lemur & Lemur-K (metal) Lemur-S (metal cabinet) Lemur-2...

  • Page 20: Logic Board (Removal)

    1. Gain access to the logic board. This is normally done by removing the electronics cover or rear access panel. a. Lemur & Lemur-K (plastic cabinet) - Remove 4 Philip head screws and 1 hex head ¼” screw. b. Lemur, Lemur-K & Lemur-2 (metal cabinet) - Remove all screws that hold enclosure &...

  • Page 21: Spare Parts List

    Cable Ribbon, Thermal Head 420881Z-1 Enclosure, Lemur 423552-L Cutter Assembly for all Lemurs except Lemur-R 423552-LP Cutter Assembly all model Lemurs except Lemur-R (PLASTIC CAGE ONLY) 423552-R Cutter Assembly for Lemur-R only 423759 Display Holder P50-1003 Drive Belt, 102T (for 300dpi)
  • Page 22 423765 Cable External, serial DB9 TO RJ12 423846 Cable External, USB 423852 Cable External, Parallel 423857 Cable External, Ethernet *Customer dependent and not shown in photos Above and below photos are of a Lemur with optional LCD display and cutter...
  • Page 23 View with thermal head unlocked and open. View with cover removed. Plastic Lemur-S with optional cutter...
  • Page 24 View with rear access panel removed. Lemur-S (metal cabinet) with optional cutter Lemur-2K with optional cutters...
  • Page 25 Lemur-2 without optional LCD display Lemur-R with switching power supply (SPS)
  • Page 26 Lemur-S (plastic cabinet) access cover removed w/ optional Ethernet & LCD display Lemur-2P with access cover removed...
  • Page 27 Lemur-R print head (p/n 200c3) The above head plate is only used on plastic print cage printers. Like the one used on the plastic cabinet Lemur-S.

  • Page 28: Troubleshooting Guide

    Is the ticket too wide for the paper path? b. Make sure the paper guild slider bar is properly adjusted (see 9.1.4 Ticket Width Adjustment of parts list) with air. For Lemur-R see “Load & Cut c. Clean off opto eyes (see item #15 Opto”...
  • Page 29 POOR PRINT OUT (white voids in print out) a. Clean print head. Consult “Thermal Print Head” section. For Lemur-R see “Thermal Print Head” b. Replace thermal head. c. Contact your system provider or BOCA for further assistance. NO PRINT OUT a.

  • Page 30: Appendix A - Control Panel

    APPENDIX A - CONTROL PANEL The FGL46 printers allow the user to adjust various printer options through the optional control panel. To access the control panel menu, press both MENU and TEST switches simultaneously for about 3 seconds. The LCD will display the “OPERATOR MENU!”...
  • Page 31 PAPER MODE? Is generally used only for test purposes. It may also be used on roll stock with no black marks on the ticket. Your choices are YES (Enabled) ,NO (Disabled) or RECEIPT (for Lemur-R printer only). NO is factory default.
  • Page 32 RIBBON The printer will feed out one blank ticket. This mode is used for label stock and wristbands to prevent peeling. RIBBON1/THERMAL2 On a Lemur-2 printer path 1 would be set to ribbon and path 2 would be set for thermal mode.

  • Page 33: Appendix B - Vertical Printer Installation

    NOTE: The table or counter top must be able to support at least four times the weight of the printer. Vertical Mount Lemur Vertical Mount Lemur-2  Attach the top plate to the printer using only the supplied mounting hardware.

  • Page 34: Appendix C - Lemur-2, Lemur-2Mk Or Lemur-2P

    APPENDIX C – LEMUR-2, Lemur-2K OR Lemur-2P Ticket Load Procedure for a Lemur-2 Series Printer Feed Direction Path 2 Path 1 Your printer may vary from the above photo Turn the printer on and wait five seconds. If your printer has an optional LCD then it will display PAPER OUT (the red CHECK PAPER led will be illuminated).

  • Page 35: Appendix D - Lemur-R

    APPENDIX D – LEMUR-R Ticket Load Procedure  Turn the printer on and wait five seconds. If your printer has an optional LCD then it will display PAPER OUT (the red CHECK PAPER led will be illuminated).  You need to make sure the leading edge (first part that is feed into the printer) has a nice clean edge. Not crumpled or tape stuck to it.
  • Page 36 THERMAL PRINT HEAD The print head should be cleaned periodically to prevent debris from building up on the print element. The required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust entering the print area. Excessive dirt build up on the print head will result in reduced quality. Continuing to run the print head in a dirty condition will reduce its life expectancy, as it is unable to diffuse its heat properly.
  • Page 37 LOAD & CUT OPTO Once a year the opto eyes should be blown off with air. This interval will vary depending upon the environment and the quality of the ticket stock. Blow out with air in this area PLATEN (RUBBER DRIVER ROLLER) See section 9.1.3 Platen (Rubber Driver Roller) of this user manual...

  • Page 38: Appendix E -Ethernet Parameters

    APPENDIX E –ETHERNET PARAMETERS General Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer's serial number. All Boca printers are factory configured in DHCP enabled mode. (Exceptions may be made by special request.) If the printer is unable to get a dynamic IP address from the customer's network in the allotted time period (about one minute), it will default to the 10.0.0.192 address.
  • Page 39 Changing Ethernet settings if your printer has a LCD display CHANGING ‘ETHERNET’ SETTING 1. Please follow these steps to change the ETHERNET setting on your Ethernet printer. 2. Depress both the MENU and CHOICES buttons while turning on the printer. Keep both buttons depressed unit FACTORY MENU appears in the LCD window or the display starts scrolling through different topics.

  • Page 40: Appendix F - Interface Testing A Lemur

    2. On your Window’s desktop click on the START icon and then click on PROGRAMS to see all your computer’s programs. 3. Find “Boca Systems” and click on Boca Configure and Test. Once the program is running, click on the “Select A Printer” drop-down arrow and you have to choices.
  • Page 41 6. If your printer has FGL firmware then click on the yellow “FGL Test Ticket” button or if your printer has HP firmware then clicks on the yellow “PCL Test Ticket” button. 7. Once the Test Ticket selection box comes up, click on the OK button to print out a ticket. 8.
  • Page 42 APPLE/ MAC BASED SYSTEM Boca Systems, Inc. has developed two programs that allow customer to the printer. One operates over USB/HID & Ethernet under the “TECH SUPPORT/ The below programs are found on our website interfaces and the other if a print driver is used.
  • Page 43 6. Now click on the “Select Printer Operation” drop-down arrow and chose “Print a FGL Test Ticket”. If your printer had HP firmware then chooses “PCL Test Ticket”. Driver program Without Driver program 7. You may also print more than one ticket by changing the number of tickets you want to printer. See next page for sample printouts.
  • Page 44 Above sample FGL ticket was printed on a 2” x 5.5” (concert) ticket using a RADJW-2 200dpi FGL printer Above sample FGL ticket was printed on a 3.25” x 8” (receipt) ticket using a RADJW-3.25 200dpi FGL printer Above sample FGL ticket was printed on a 2” x 5.5” (concert) ticket using a RADJW-2 300dpi FGL printer...
  • Page 45 Above sample FGL ticket was printed on a 3.25” x 8” (receipt) ticket using a RADJW-3.25 300dpi FGL printer Above sample PCL ticket was printed on a 3.25” x 5” ticket using a RADJW-3.25 300dpi PCL printer Your sample printout may vary due to ticket width and length. Click here to return to >...

  • Page 46: Appendix G - Downloading Software Commands

    APPENDIX G – DOWNLOADING SOFTWARE COMMANDS For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the software commands listed below. This is best done using our configure and test program for Windows (see Appendix F ) or our customer program for MAC (see page...

  • Page 47: Appendix H - Change Special Head Setting

    Next you will need to choose the Path. This option will only become available if you had selected Rev-Adj. P1 – This would be selected if you have a single path Lemur model printer or choosing Path 1 on a Lemur-2 model printer.

  • Page 48: Appendix I - Configure Wi-Fi Connection

    APPENDIX I – CONFIGURE WI-FI CONNECTION To use the wireless capabilities of a printer equipped with the optional 802.11b wireless interface (Wi- Fi), it will first be necessary to setup the printer with information and security settings that match the settings of the wireless server/router you are connecting to.

  • Page 49: Appendix J - Adhesive Stock

    APPENDIX J – ADHESIVE STOCK When using the adhesive label stock in your BOCA printer the below setting changes need to be made via the control panel to ensure proper operation of your printer. If your printer doesn’t have a LCD display then please see the bottom section of this document.

  • Page 50: Appendix K - Service Plans

    APPENDIX K – SERVICE PLANS For enhanced warranty coverage or out of warranty printer, we offer two types of service plans. GOLD SERVICE  Printer repair at BOCA facility (3 business day turnaround) Replace defective parts (ship within one business day) – customer must return defective parts ...

  • Page 51: Appendix L - Technical Support

    APPENDIX L – TECHNICAL SUPPORT Please go to the link below if you require technical support with your BOCA printer. There is no fee for first time email support. www.bocasystems.com/onlinesupportform.html PHONE / EMAIL SUPPORT - BOCA provides free technical support via email for all printers under warranty or service contracts.

This manual is also suitable for:

Lemur-2Lemur-kLemur-sLemur-2kLemur-r

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