Troubleshooting - Waterdrop G2 Series Instruction Manual

• If the System Cannot Be Powered on After You Insert the Power
Plug
a. Check the power under the sink, as this mostly occurs when the power under
the sink is powered off. Also, check the connection between the power plug and
the power outlet, and ensure that the system has been plugged correctly into
the power outlet, as this may occur in a few cases.
To test if there is a problem with the system itself, just pick up the system and
try another power outlet. Please contact us if the system can't be powered on.
We will help you figure it out.
• No Output Water from RO Faucet
a. Filter expires: Check the filter life indicators to confirm which filter needs to be
replaced and replace it immediately.
b. Low water pressure: Check and confirm the water pressure is between 14.5 PSI
and 87 PSI.
c. Water supply is off: Turn on the feed water adapter or water supply valve.
d. Incorrect filter installation: Reinstall the two filters, make sure they are fitted into
properly.
e. A tubing is crimped: Check all tubings and remove any crimps.
• Low Water Flow at RO Faucet
a. A tubing is crimped or there's a leak from the tubing connection: Check to ensure
all tubing is installed correctly and completely.
b. Filter expires: Check the filter life indicators to confirm which filter needs to be
replaced and replace it immediately.
c. Low water temperature: Be sure to use the system in a temperature of 41-100
• Water Leakage
a. Check all joints, fittings and tubing connections to locate the leakage. Make
sure the filters are well installed.
• High TDS in Filtered Water
The system will provide a 90%+ TDS rejection rate (tested under standard
laboratory conditions) when working properly. If the TDS reading is high, the
following are possible causes:
a. The system hasn't been used for a long time. Turn on the RO faucet, and allow
water to run for a while. The TDS reading will return to normal.
b. The RO membrane filter expires: Replace the RO membrane filter immediately.
c. The waste water tubing may be crimped or clogged: Check and remove crimps.
Realign the drain saddle and drainpipe.
d. The source water may have a high TDS: Test the source water and filtered
water. The filtered water's TDS should be about 5%-10% of your source water's
TDS. This is a normal range. If there is a high TDS in the source water, it may
reduce the service life of the system. When the filtered water's TDS creeps up to
15%-20% of the source water's TDS, please perform routine filter replacement.

Troubleshooting

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