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• No Output Water from RO Faucet
a. Filter expires. Check the filter life indicators to confirm which filter needs to be replaced
and replace immediately.
b. Low water pressure. Check and confirm the water pressure is between 14.5 PSI and 87 PSI.
c. Water supply is off. Turn on feed water adapter or water supply valve.
d. Incorrect filter installation. Reinstall the three filters, make sure they are fitted into
properly.
e. A tubing is crimped. Check all tubings and remove any crimps.
• Low Water Flow at RO Faucet
a. Leak from tubing connection. Check and ensure all tubings are installed correctly and
completely.
b. Filter expires. Check the filter life indicators to confirm which filter needs to be replaced
and replace immediately.
c. Low water temperature. Be sure to use the system in temperature of 41-100
• No Display on the System
a. To save power, the screen display and indicators will go off after 5 minutes when the
system stops making water, which is normal in this case.
b. No power or power adapter is broken. Check and make sure the power adapter is
plugged in. Change a new power adapter if it is broken.
• Water Leakage
a. Check all joints, fittings and tubing connections to locate the leakage. Make sure the
filters are well installed.
b. If the front panel screen shows code E02, which means water leakage is inside the
system, please pull out the water container at the back and check if there's any water.
If there is, clean the container and install it back. The malfunction should be fixed
automatically. If E02 shows again shortly, please contact customer service hotline 1-888-
352-3558 Mon-Fri 8:00 AM-5:00 PM(PST) for assistance.
• High TDS in Filtered Water
The system will provide 90%+ TDS rejection rate (tested under standard laboratory
conditions) when working properly. If the TDS reading is high, the following are the possible
causes:
a. The system hasn't been used for a long time. Open the RO faucet, allow it to run for a
while. The TDS reading will return to normal.
b. The RO membrane filter expires. Replace the RO membrane filter immediately.
c. The waste water pipe may be crimped or clogged. Check and remove crimps. Re-align
the drain saddle and drain pipe.
d. The source water may have a high TDS. Test the source water and filtered water. The
filtered water's TDS shall be about 5%-10% of your source water's TDS. This is a normal
range. If there is a high TDS in source water, it may reduce the service life of the system.
When the filtered water's TDS creeps up to 15%-20% of source water's TDS, please
perform routine filter replacement.
Troubleshooting
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Questions and answers
We accidentally left the water faucet on filling up a picture. When we came back, the water system was completely off and the control display was black. After an hour or so the display came back on linking and there’s an error code E03. Please advise on what we should do to get the system back on. Also to turn the water on at the Waterdrop faucet should they handle be down position for on an up position for off? It also shows that the second filter is blinking red on the faucet control display however, on the unit all indicators show Should we replace the filter? Thank you, Janice Elder. We have a Waterdrop G3. My phone number is 408-799-3545.
To resolve error code E03 on the Waterdrop G3 system, which indicates that the booster pump has overworked and the buzzer beeps for 3 minutes, the system must be powered on again to recover.
For proper operation, the faucet handle should be turned on when using the system.
If the second filter is blinking red on the faucet control display, it should be replaced immediately as it has expired.
This answer is automatically generated
What do the numbers mean on the faucet face plate
Does the WD-G3-W flush for 15-20 seconds after EVERY use? Mine does.
What does the single digit of 5 or any number mean/represent in the TDS ; I understand what tds stands for ; what does the number mean, thnx