Panasonic ISE SMART CONNECT KNX Product Manual page 58

Problem
TV device not contactable
Table 41: Communication and commands
Problem
Selecting the source has no
effect
Source not contactable
Source not contactable
Table 42: Sources
Problem
The TV device does not
switch on during initial
commissioning
Table 43: Missing MAC address
ISE SMART CONNECT KNX Panasonic
© 2019 ise Individuelle Software und Elektronik GmbH
Troubleshooting
Cause: The TV device cannot be switched on via Wake on LAN
during initial commissioning.
Solution:
• Switch on the TV device.
• If the device is still not contactable, check the network connec-
tion.
Troubleshooting
Cause: No device is connected to the source.
Solution: Check whether a device is connected.
Cause:
• Selected sources are not connected.
• Cables are loose.
Solution:
Check whether connected devices and network cables are cor-
rectly connected.
Error code: SrcOutOfRng
Cause: The value sent for the source is not supported.
Solution: Correct the value according to the desired source. You
will find te ID for the respective source under
sources, p. 48.
Troubleshooting
Error code: NoMAC
Cause: The TV device's MAC address could not be determined
since the TV device was not switched on manually for initial com-
missioning.
Solution: Switch on the TV device manually. The MAC address will
be automatically transmitted.
Troubleshooting
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Supported
1-000C-000
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