Configuration Environment - Samsung Version 2.1 User Manual

OfficeServ Link Version 2.1 User Guide
--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Configuration Environment

The following figure shows the connections between the Link-installed computer and the
DCS Key telephone system, and relations among the CTI applications-installed computers.
95/98/ME/NT/2000/XP
OfficeServ Call
ARC
Agent
OpenTSP
ARC Server
Open TSP
Other
Installed Computer
TAPi S/W
EasySet
<< OfficeServ Link, Call, Operator, EasySet, OpenTSP Driver, ACD, 3rd Party S/W Configuration Diagram >>
As shown in the figure above, the Link supports SIO connections (SIM, Direct Serial
Connection) to the Telephone system, and the LAN connections of TCP/IP protocol. The
connections depend on the type of telephone system. Contact your Authorised Samsung
Reseller as to which connections your system supports.
In addition, the Link receives and manages a connection request from each user's computer
through TCP/IP LAN, and transmits and receives messages generated between the
telephone system and the CTI applications that are running on users' computers.
Note
Link connections for each DCS Key telephone system
• iDCS 500 / 100 / OfficeServ: Supports Serial / LAN connections.
Note
Application that want to connect the DCS Key telephone system have to use the
OpenTSP Driver. The OpenTSP Driver is the Tapi 2.x compatible Telephony Service Provider for
rd
3 party Tapi compatible CTI Software.
Page 10
NT / 2000 / XP
OfficeServ Operator
TCP / IP
EasySet
Server
OfficeServ
(Web Server)
ACD Server
EasySet
ICC
Agent
Client Client
Figure 2.1 Typical configuration diagram
User's CTI applications connected to the Link shall be based on Tapi 2.x. All CTI
Any PC
3rd Party
OpenTSP
CTI S/W
OfficeServ
Link
OfficeServ Link Installed Computer
ACD
ICC ICC
Agent Agent
Agent
© SAMSUNG Electronics Co., Ltd
Installation
SIO, TCP/IP
DCS Key Telephony System
or
OfficeServ System