Diagnostic Procedures; Error Codes - Datalogic Magellan 9300i Product Reference Manual

Diagnostic Tests
See Chapter 2, Scale Diagnostic
tests for the scanner and/or scale. If a problem is discovered during diagnos-
tics, the scanner will provide feedback about the source of the problem. The
remainder of this section describes these failure indications and includes trou-
bleshooting flowcharts to help isolate the problem.

Diagnostic Procedures

Your Point-Of-Sale (POS) system may contain many components that operate
as a system. Since almost all scanner or scale problems are caused by either the
scanner, scale, POS terminal or communication links between them, these trou-
bleshooting flowcharts focus on these components. Additionally, the optional
Remote Scale Display, AC/DC Power Supply and their cables are potential prob-
lems addressed in this section.
The flowcharts provided in this section walk you through a diagnostic process
that will isolate the failed component and instruct as to the corrective action
required. Since internal scanner and scale components cannot be replaced by
an operator or installer, most functional errors will require the assistance of a
trained
caused by faulty cable, power supply or remote display, you can fix the problem
by replacing the defective component and complete the installation.

Error Codes

If an error is detected, the scanner will sound a low tone and the LEDs on the
left control panel will perform a "walking pattern" top to bottom indicating a
failure. The Health & Status Indicator
as follows:
1. An "equals" (=) sign always leads the sequence.
2. A (Field Replaceable Unit) FRU indication code is displayed next. For two-
digit numbers, there will be a blank in between each number.
3. Next, a dash (or hyphen) is displayed (-).
4. Finally, the indicator will display an (Event Viewer) EVT code. This code
provides more advanced details about the failure for use by the repair
technician. If you are unable to resolve a problem, take note of the entire
FRU Indication Sequence and be prepared to communicate it to Technical
Support when you make contact for assistance.
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Technical Support on page 15
Mode, for details about running diagnostic
person. However, if the problem is
(Figure 37) will display an error sequence
Magellan™ 9300i / 9400i Scanners