Diagnostic Procedures; Error Codes - Datalogic Magellan 9800i Product Reference Manual

Problem Isolation

Diagnostic Procedures

Your Point-Of-Sale (POS) system may contain many components that operate as a system.
Since almost all scanner or scale problems are caused by either the scanner, scale, POS
terminal or communication links between them, these troubleshooting flowcharts focus on
these components. Additionally, the optional Remote Scale Display, AC/DC Power Supply
and their cables are potential problems addressed in this section.
The flowcharts provided in this section walk you through a diagnostic process that will
isolate the failed component and instruct as to the corrective action required. Since internal
scanner and scale components cannot be replaced by an operator or installer, most functional
errors will require the assistance of a trained
problem is caused by faulty cable, power supply or remote display, you can fix the problem
by replacing the defective component and complete the installation.

Error Codes

If an error is detected, the scanner will sound a low tone and the LEDs on the left control
panel will perform a "walking pattern" top to bottom indicating a failure. The Health &
Status Indicator
1. An "equals" (=) sign always leads the sequence.
2. A (Field Replaceable Unit) FRU indication code is displayed next. For two-digit num-
3. Next, a dash (or hyphen) is displayed (-).
4. Finally, the indicator will display an (Event Viewer) EVT code. This code provides
Figure 42. FRU Indication Sequence
Health and
Status Indicator
64
(Figure 43) will display an error sequence as follows:
bers, there will be a blank in between each number.
more advanced details about the failure for use by the repair technician. If you are
unable to resolve a problem, take note of the entire FRU Indication Sequence and be
prepared to communicate it to Technical Support when you make contact for assis-
tance.
Step 1
Sequence
Start Symbol
("Equals")
person. However, if the
Technical Support
Step 2 Step 3
FRU Divider
Indication Symbol
(Varies) ("Hyphen")
or
(Samples)
Step 4
EVT
Code
(Varies)
or
(Samples)
Magellan™ 9800i Scanner