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operating system or iDRAC. You can send the report from an alternate system and be certain that the data collected
from your server is not viewable by non-authorized individuals during the transmission to Tech Support.
You can generate a health report of the server and then export the report to a location on the management station (local)
or to a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then
share this report directly with the Tech Support. To export to a network share such as CIFS or NFS, direct network
connectivity to the iDRAC shared or dedicated network port is required.
The report is generated in the standard ZIP format. The report contains information that is similar to the information
available in the DSET report, but only hardware information and most recent Lifecycle Controller log entries (archived
entries are not included).
After the report is generated, you can delete information that you do not want to share with the tech support.
Each time the the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes
information such as the interface used, the date and time of export, and iDRAC user name.
Generating Tech Support Report Using Web Interface
Before generating the report, make sure that:
•
Lifecycle Controller and Collect System Inventory On Reboot (CSIOR) are enabled.
•
You have Login and Server Control privileges.
To generate the Tech Support Report:
1.
In the iDRAC Web interface, go to Overview → Server → Troubleshooting → Tech Support Report.
The Tech Support Report page is displayed.
2.
Select one of the following:
–
Local to export the report to a location on the local system
–
Network to export the report to a network share and specify the network settings.
For information about the fields, see the
3.
Click Export.
The information is collected and exported to the specified location in .zip format.
If you export the report without Login and Server Control privileges, an error message is displayed.
If Lifecycle Controller is disabled or in recovery state, a warning message and the steps to enable Lifecycle
Controller is displayed.
If CSIOR is disabled, a message is displayed indicating that the data being exported may not be the latest data.
Checking Server Status Screen for Error Messages
When a flashing amber LED is blinking, and a particular server has an error, the main Server Status Screen on the LCD
highlights the affected server in orange. Use the LCD navigation buttons to highlight the affected server, then click the
center button. Error and warning messages will be displayed on the second line. For the list of error messages displayed
on the LCD panel, see the server's Owner's Manual.
Restarting iDRAC7
You can perform a hard or soft iDRAC7 restart without turning off the server:
•
Hard restart — On the server, press and hold the LED button for 15 seconds.
232
iDRAC7 Online Help .
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Table of Contents
Troubleshooting
