Troubleshooting - Tempur-Pedic Complete Reference Manual

Troubleshooting

In the event that your TEMPUR-Ergo
solutions provided in the chart below:
SYMPTOM
Wireless Remote Control LED Signature
Light illuminates and appears to be
operable but will not activate the
TEMPUR-Ergo Premier.
No features of the
TEMPUR-Ergo Premier will activate.
Wireless Remote Control LED Signature
Light will not illuminate.
Head and/or Leg section will elevate
but will not return to the horizontal (Flat)
position.
CUSTOMER SERVICE: 1–800–821–6621
Premier fails to operate properly, investigate the symptoms and possible
®
• Verify that the power cord is plugged into a working, grounded
electrical outlet. A grounded, electrical surge protection device
is recommended. Test the outlet by plugging in another working
appliance.
• Verify that the power cord is plugged into power supply.
• Verify the control box is learned to the remote by following the
Setup Procedure on page 14.
• Verify the green LED light on the power supply is lit – if not the
unit is not receiving power.
• Program the Wireless Remote Control (see the Wireless Remote
Control Guide, included with this product, for programming
procedures). Make certain the Power Down Box is easily
accessible. Relocate the Power Down Box if necessary.
• Unplug the power cord, wait 60 seconds and plug the power
cord back in to reset the electronic components.
• Your surge protection device and/or electrical circuit breaker
may be tripped. Check both to verify.
• Your surge protection device and/or electrical outlet may
be defective. Test the outlet by plugging in another working
appliance.
• Replace the batteries in the Wireless Remote Control. The unit
requires two (2) AA batteries.
NOTE: Do not mix old and new batteries.
• Ensure the batteries are installed correctly.
• The TEMPUR-Ergo Premier may be obstructed. Elevate and
check for an obstruction. Remove the obstruction.
• The head section may be too close to the wall.
• The headboard may be too close to the edge of the mattress.
Verify that a 1.5" (38.1mm) to 2" (50.8 mm) distance is between
the headboard brackets and the mattress. Adjust if required.
TEMPUR-Ergo
SOLUTION
Premier
®
25