Unable To Place Call Using Network Extender; Power/Status Led Indicator Is Blinking - Samsung 4G LTE Network Extender 2 User Manual

Unable to Place Call Using Network Extender

•
•
•
•

Power/Status LED Indicator is Blinking

A blue blinking LED indicates the Network Extender is not operational. It may be
starting up, attempting to connect to the Verizon Wireless Network or waiting for
GPS. Please check the LCD display and status page on the Admin Website to
narrow the problem.
Confirm your Network Extender was activated at the time of purchase. If your
Network Extender has not already been activated, call Verizon Wireless Customer
Service at (800) 922-0204 or call *611 from your Verizon Wireless mobile phone
and select the option for technical support.
Before contacting Verizon Wireless Customer Service, confirm the following:
•
•
Verizon 4G LTE Network Extender 2 User Guide v1.1
Copyright © 2017, All Rights Reserved.
Verify the extender is powered on and in service.
Check that the router is communicating properly with your ISP. The Internet
activity LED on your router and on the back of the Network Extender should
be blinking.
Check that that your phone has Advanced Calling turned on as shown in
Chapter 2 Device Setup..
Verify that your phone is connected to the Network Extender by dialing #48.
Is the Internet activity LED on your router blinking?
If it is not, then there may be a communication problem between your
Network Extender and the router. Check that the router is communicating
properly with your ISP. For further router troubleshooting tips, please review
either the router manufacturer's printed or online documentation.
Does the GPS icon show the GPS is tracking one or more satellites?
If not, the Network Extender may not be receiving a GPS signal. Move the
GPS antenna as shown in Chapter 4 Configuring Your Device.
Chapter 5 Troubleshooting
42