Sc652-00 - Ricoh MP 305 Plus Field Service Manual

6. Troubleshooting

SC652-00

Error Name
Remote Service ID2 Mismatch Error
Type
A
Symptoms
ID2 on the machine-specific certificate and ID2 on the NVRAM do not match.
Possible Causes
• The controller board has been used for another machine.
• The NVRAM has been used for another machine (this is not allowed).
ID2 of the machine-specific certificate is stored in the flash ROM of the controller board, and ID2
for RC Gate is stored in the NVRAM. Normally, both IDs should match. However, a mismatch may
occur when the controller board is replaced. Because the machine cannot resolve the mismatch by
itself, CE action is necessary.
Troubleshooting Procedures
• If the SC was detected during RC Gate installation:
Check the machine serial number. Check if the certificate matches the NVRAM. Write the
same certificate for both, and then start RC Gate installation again.
• If the SC was detected after RC-Gate installation:
Uninstall RC Gate. Check the machine serial number. Check if the certificate matches the
NVRAM. Write the same certificate for both, and then reinstall RC Gate.
SC653-00
Error Name
Invalid Remote Service ID2
Type
A
Symptoms
• The number of characters is not 17.
• The ID includes a character that cannot be printed.
• The ID is all spaces.
• The ID is NULL.
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