Mitsubishi Electric AE-200A Service Handbook page 70

[V Troubleshooting]
Symptom
Other than the login page is
Display by the Web
browser is not registered in Favorites of
possible. Internet Explorer.
Display by the Web browser is
not possible because the cache
file is damaged.
1
A Web browser setting is
incorrect.
A residual image Browser drawing process.
remains when the
screen is scrolled with
the scroll bar.
2
Cause
The AE-200/AE-50/EW-50 is
not registered as an
exception in the proxy server
settings.
Check procedure and remedy
Register the login page to Favorites from the login screen.
Clear the cache (temporary files) of Internet Explorer and Java Plug-in.
・ Procedure for Internet Explorer 8 *
(1) Select [Internet Options] from the [Tools] menu in the browser.
(2) Select [Delete] under [Browser history] on the General tab.
(3) Select the [Temporary Internet Files] check box in the Delete
Browsing History window and then click the [OK] button.
(It is alright to clear the check boxes for the other items.)
・ Procedure for the Java Plug-in
(1) Click [Start] - [Control Panel].
(2) When [Control Panel] appears, click [Java].
(3) When [Java Control Panel] appears, click the [Settings] button under
[Temporary Internet Files].
(4) When [Temporary Files Settings] appears, click the [Delete Files]
button.
(5) When [Delete Files and Applications] appears, click the [OK] button
while the check boxes for all of the items are selected.
(6) Click the [OK] button in [Temporary Files Settings].
(7) Click the [OK] button in [Java Control Panel].
(8) Close [Control Panel].
* The setting procedure differs depending on the Internet Explorer
version.
If a Web browser setting is incorrect, the Web screen of the
AE-200/AE-50/EW-50 may not be able to be displayed at all even if a
response to the ping command could be received normally.
If the Web screen is not displayed at all, check the following setting.
In the case of a PC with Internet access that is installed in an internal LAN
or the like, a proxy server may be set.
If a proxy server is set, enter the IP address of the AE-200/AE-50/EW-50
in the exception field to enable a connection that is not via the proxy
server.
When this symptom occurs, refresh the screen (click the Refresh button
in the Web browser, navigate to another screen, etc.) to resolve the
problem.
Furthermore, the problem may be resolved by clicking [Internet Options]
in the [Tools] menu of Internet Explorer, selecting the [Advanced] tab, and
then clearing the [Use smooth scrolling] check box of [Browsing].
Also, the problem may be resolved by updating the browser to the latest
version.
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