Acd Call Handling Program - Panasonic DBS 576 Technical Manual

Section 521

ACD Call Handling Program

Commands can be used to set any call distribution operation for each of the
ACD Call Handling Program numbers (4101 to 4104).
For details on the content of default sample programs, see "Chapter 2.
Programming, ACD Call Handling Program Setting."
Selecting Program Processing
You can select program processing by pressing the FF key. The following
shows the procedure and flow of operations from the entry of program
numbers to the selection of program processing.
Operation
SUPERVISOR MENU
→
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
CUSTOMIZE MENU
→
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
CALL HANDLING
→
PROGRAM
→
VM NUMBER
→
PLAY OPTION
→
CUSTOMIZE MENU
CALL HANDLING
→
PROGRAM 1
→
PROGRAM 2
→
PROGRAM 3
→
PROGRAM 4
→
CUSTOMIZE MENU
8
1. From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to
select [CUSTOMIZE].
2. From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to
select [CALL HANDLING].
3. From [CALL HANDLING] screen, press the soft key 1 or 6 to
select [PROGRAM].
4. The following screen appears. Press the soft key for desired
program number.
DBS 576 (USA) issued March 1999
Built-In ACD Supervisor Guide
576-25-521 (ACD 3.0)