Panasonic DBS 576 Technical Manual page 38

Section 521
ACD Supervisor Mode Menu Flow Chart
Figure 4.
MAIN SUPERVISOR MENU
SYSTEM
INFORMATION
MIS REPORT
38
TRAFFIC INFORMATION
WAITING CALL
AGENT STATUS
AGENT REPORT PERSONAL
ALL AGENT
GROUP REPORT
GROUP1 G
H
I
GROUP2
GROUP3
SYSTEM REPORT
WORK UNIT COUNT
DBS 576 (USA) issued March 1999
A HOURLY
(Agent ID
B
DAILY
code input)
C WEEKLY
D
HOURLY
E
DAILY
F
WEEKLY
HOURLY
(INPUT START DATE AND LAST DATE)
DAILY THIS WEEK
LAST WEEK
ALL
WEEKLY
HOURLY
(INPUT START DATE AND LAST DATE)
DAILY THIS WEEK
LAST WEEK
ALL
WEEKLY
HOURLY
(INPUT START DATE AND LAST DATE)
DAILY THIS WEEK
LAST WEEK
ALL
WEEKLY
J
HOURLY (INPUT START DATE
AND LAST DATE)
K
DAILY THIS WEEK
LAST WEEK
WEEKLY
L
ALL
INCOMING ABANDONED CALLS
M
SYSTEM
N
GROUP1
Built-In ACD Supervisor Guide
(INPUT START DATE
AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
(INPUT START DATE
AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
WEEKLY
DAILY
WEEKLY
DAILY
576-25-521 (ACD 3.0)