Specifications - Panasonic DBS 576 Technical Manual

Section 521

Specifications

system (maximum):
Table 3-1. Maximums per ACD System
Item
Agent Group
Agent IDs/system
Number of Agents/
system
Supervisor IDs/sys-
tem
Voice port/system
Music Port
MIS Monitor Port
Number of user
guidance messages
MIS Reports
Note: ACD version 1.0 is not available in the USA. ACD version 2.0 is only
available in the USA.
6
The following shows the major specifications of the Panasonic Built-In ACD
ACD Version 1.0
2
50
32
2
4 ports are shared.
1 Music on Hold
source on the CPC is
used.
1 (RS232C,
9600bps)
6 (Max. 16 seconds/
message)/system
Max, 2-week mem-
ory
DBS 576 (USA) issued March 1999
Built-In ACD Supervisor Guide
ACD Version 2.0
2
64
32
2
4 ports are shared.
1 Music on Hold
source on the CPC
is used.
1 (RS232C,
9600bps)
6 (Max. 16 seconds/
message)/system
Max, 2-week mem-
ory
ACD Version 3.0
3
64
32
6
4 ports are shared
1 Music on Hold
source on the CPC
is used.
1 (RS232C,
9600bps)
6 (Length of each
message can vary,
with a total of 96
seconds recording
time available.)
Max, 2-week mem-
ory (updated on
Mondays)
576-25-521 (ACD 3.0)