Mis Report Operation - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide
The following shows the tabulation unit of WORK UNIT COUNT.
Total count per code is shown in the following tabulation unit:
Table 3-3.
Unit
Group 1 DAILY
WEEKLY
Group 2 DAILY
WEEKLY
Group 3 DAILY
WEEKLY
System DAILY
WEEKLY

MIS Report Operation

• Common Operation of MIS Report
MIS reports can be output by operations from the Supervisor. The following
shows the MIS report output operation from [SUPERVISOR MENU]:
Operation
SUPERVISOR MENU
→
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
MIS REPORT MENU
← →
AGENT REPORT
← →
GROUP REPORT
← SYSTEM REPORT →
← →
WORK UNIT
← →
OTHERS
576-25-521 (ACD 3.0)
Code 1 Code 2 Code 3
1. From [SUPERVISOR MENU] screen, press the soft key 2 or 7 to
select [MIS REPORT].
[MIS REPORT MENU] screen appears.
2. Select a desired menu by using the soft keys from the above
screen.
DBS 576 (USA) issued March 1999
Section 521
---- Code 20
37