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TROUBLESHOOTING
BREWER DOES NOT HAVE POWER
• Plug the brewer into an independent outlet without dimmer control.
• Check to be sure that the brewer is plugged in securely.
• Plug the brewer into a different outlet.
• Reset your home's circuit breaker if necessary.
• Press and hold the Power Button and ensure the Touch Display is illuminated.
BREWER WILL NOT BREW
• After placing a pod in the Pod Holder, make sure the Handle is lowered completely and the
Touch Display displays the appropriate brew screen. Follow the brewing instructions in
SECTION 1 (refer to pages 12 – 1 3).
• If the Touch Display indicates "More Water Please" add water to the Water Reservoir or
make sure the Water Reservoir is seated properly in its Base.
• If the Touch Display indicates "More Water Please" even after refilling, remove the Water
Reservoir and empty the water. Then thoroughly clean (refer to page 27). Fill the Water
Reservoir to the MAX FILL line, return it to the brewer and ensure it is seated properly in
its Base.
• The Pod Holder may need to be cleaned (refer to pages 28 – 2 9) or the brewer may need to
be descaled (refer to pages 36 – 3 8).
• If you have completed the above procedure two times and this situation persists, contact
Customer Service at 1.866.901.BREW (2739).
BREWER BREWS ONLY A PARTIAL CUP
• Clean the Pod Holder if necessary (refer to pages 28 – 2 9).
• The Water Reservoir may have been removed during brewing. Replace the Water Reservoir
and perform a cleansing brew (refer to page 11) without a pod.
• Descale the brewer (refer to pages 36– 3 8).
• If you have repeated the descale procedure on your brewer two times and it is still only
brewing a partial cup, contact Customer Service at 1.866.901.BREW (2739).
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BREWER SHUTS OFF OR TURNS ON AUTOMATICALLY
• Check to make sure that the AUTO ON/OFF settings have not been set
(refer to page 20).
THE TOUCH DISPLAY INDICATES "MORE WATER PLEASE."
• If the water level is not low, remove the Water Reservoir and empty the water.
Then thoroughly clean (refer to page 27). Fill the Water Reservoir to the MAX FILL
line, return it to the brewer, and ensure it is seated properly in its Base.
THE TOUCH DISPLAY INDICATES "SORRY, BREW INTERRUPTED."
OR "SORRY, THERE IS A PROBLEM."
• These screens indicate there are coffee grounds stuck in the Entrance Needle. Use caution
and slowly lift the Handle and remove the pod from the brewer. To release the clogged
needle, use the Brewer Maintanance Accessory included with your brewer. Refer to the
instructions on page 30 or the guide included with the Accessory.
THE K-CUP
POD HAS A KEURIG
LOGO, BUT TOUCH DISPLAY
®
®
INDICATES "OOPS!"
• Keurig cannot guarantee that pods without the Keurig
Series brewer. Some Keurig brand pods produced prior to January 2014 may not be
enabled to work with the Keurig
Plus Series brewer. Please contact Customer Service at
®
1.866.950.2326 for a solution.
STILL HAVING TROUBLE? VISIT KEURIG.COM FOR MORE INFORMATION.
3 | TROUBLESHOOTING
logo will work in the Keurig
Plus
®
®
41
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Need help?
Do you have a question about the 2.0 K500 and is the answer not in the manual?
Questions and answers
What is the purpose of the jack under the little door at the underside of the coffee maker?
why is the model K2.0-500 only brewing 8 0z. of coffee?
My water reservoir is broken, keuring, K 2.0 500, how i can get Oné,??, and what ##???
You can purchase a replacement water reservoir lid for the Keurig 2.0 K500 Brewing System. It is available in stock and imported from a USA store. The item number is 15231002, and it is priced at KWD 21. You can find it in black/white color and add it to your cart for purchase.
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Got the Keurig 2.0 second hand and want to use ground coffee in filter rather than Kcups. How do I do that? A filter did not come with this machine. I do have one from an earlier model will that work? If so, how do I change them out?
To use ground coffee with the Keurig 2.0 K500, you need a reusable K-Cup filter that is compatible with the 2.0 system. The machine requires a special type of K-Cup with a readable ring to avoid an error message. Filters from earlier models may not work unless modified, as older filters lack the identification ring required by the 2.0 system. You may be able to bypass the sensor by modifying the machine or the filter, but this is not recommended for typical users.
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