Troubleshooting - Keurig K Brew+Chill Use & Care Manual

Troubleshooting

Brewer Does Not Have Power or Shuts Off
• Plug brewer into its own grounded outlet. If the electric circuit is overloaded
with other appliances, your brewer may not function properly. The brewer
should be operated on its own circuit, separate from other appliances.
• The brewer automatically turns off 5 minutes after the last brew, but the Chill
Tank will continue to function unless turned off. Refer to the QUIET button
instructions.
• If the brewer still doesn't have power, contact Customer Service.
Brewer Will Not Brew
• If you see the Add Water warning, add water to the water reservoir.
• A minimum of 6oz of water is required to brew. Add an additional
2oz of water to the reservoir to ensure the minimum fill level has been met,
then press the BREW button. Repeat until the brewer begins to dispense.
• Make sure the water reservoir is seated properly in its base. If the Add Water
warning persists even after refilling, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the exit needle care instructions.
• Clean the K-Cup® pod holder; see K-Cup® pod holder care instructions.
• The brewer may need to be descaled. If you have repeated the descale
procedure on your brewer two times and it is still only brewing a partial cup,
contact Customer Service.
Tips
For the best results, we recommend one-time use with our K-Cup® pods. A twice-brewed
pod won't provide full flavor, and if the pod holder isn't lined up with the original holes, it
can cause an overflow of water and coffee grounds.
For the best coffee experience, we recommend a cleansing brew after coffee before
brewing other type of beverages or a hot water brew.
Grounds in Your Coffee
• Grounds may have gathered in the exit and entrance needles or the pod holder
filter and can be cleaned using a straightened paper clip or similar tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the exit needle care
instructions.
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water. You can also install a Keurig® Water Filter to
help remove water impurities and improve beverage taste.
Service
Beyond these recommended cleaning and maintenance
procedures, this brewer is not user serviceable. For service,
please refer to the Warranty section of this guide.
Storage
Empty the water reservoir and Chill Tank before storing or
transporting and take care to ensure that you store your
brewer in a safe and frost-free environment. When you
prepare to use it after storage, we recommend rinsing the
water reservoir with fresh water and descaling the brewer
as detailed in the Descaling Your Brewer section.
If you plan to move your brewer to a different location,
turn the brewer off, unplug it, and empty the water
reservoir. If your brewer has been in an environment
below freezing, please be sure to let it warm to room
temperature for at least 2 hours before using.
NOTE: If the brewer needs to be stored for an extended period of time (a few months or
more), a full descaling can be conducted before and after storage to ensure the brewer
is in its best condition.
• Clean the brewer entrance needles. Refer to the entrance needle care
instructions.
• For optimal enjoyment and to limit grounds in your cup during hot water
brews or when transitioning from brewing a coffee pod to a non-coffee pod
(e.g., tea or cocoa), clean the exit and entrance needles per the instructions
provided and perform two cleansing brews.
Excessive Grounds in the K-Cup® Pod Assembly Housing
Do not use already punctured pods. That may result in grounds escaping
through holes in the lid.
Beverage Isn't Brewing Cold
• If the Cold Charging Bar lights are blinking, ensure they are both solid to get
the coldest possible beverage.
• If the Cold Charging Bar lights are not illuminated, then ensure you are not in
Off mode by cycling the QUIET button.
• Ensure your brewer Chill Tank is filled with water to the top of the Max Fill
line and that the Chill Tank light is not illuminated.
• Confirm your brewer is positioned properly in your kitchen for optimal
performance.
Click or Call!
Have Questions?
We're here to help. Visit support.keurig.com for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739).