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Error Code
021-403
[Cause]
Failed to resolve the address of the EP center of Fuji Xerox or EP
communication aggregate server.
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator. If the
network works normally but the error still is not resolved, contact
our Customer Support Center.
021-404
[Cause]
Failed to connect the server or the proxy server. One of the
probable cause is that the power of these servers is switched off.
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
Also, when FQDN of the EP communication aggregate server is
changed for the EP communication aggregate server
configuration, contact our Customer Support Center.
021-405
[Cause]
An error occurred in the SSL communication with the external
server.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the error still
is not resolved, contact our Customer Support Center.
021-406
[Cause]
The SSL certificate of the external server is not correct.
[Remedy] Switch off the machine power, make sure that the touch screen
is blank, and then switch on the machine power. If the error still
is not resolved, contact our Customer Support Center.
021-407
[Cause]
Failed to authorize the proxy server while connecting to the EP
system via the Internet.(Receiving HTTP status code 407)
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator. If the
network works normally but the error still is not resolved, contact
our Customer Support Center.
Cause and Remedy
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
EP proxy server setting(For BB-Direct configuration)
The login user of the EP proxy server
The password of the EP proxy server
Error Code
15
549
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Do you have a question about the DocuCentre-V C2265 and is the answer not in the manual?
Questions and answers
Problem on scanning doc and send to computer
To troubleshoot scanning issues on the Fuji Xerox DocuCentre-V C2265 when sending documents to a computer, follow these steps:
` button or select `[Delete]` on the touch screen, then retry scanning.
1. Check Network Connection – Ensure the machine is properly connected to the network via Ethernet and that the network settings are correctly configured.
2. Verify Scanner Driver and Software – Confirm that the Network Scanner Driver or Stored File Manager 3 software is installed and correctly set up on the computer.
3. Use CentreWare Internet Services – Try accessing the scanner through CentreWare Internet Services to check if the machine is communicating with the computer.
4. Check File Format and Settings – Ensure the correct file format (TIFF-FX, TIFF-S, TIFF-F, or TIFF-J) and network protocol (SMTP, POP3) settings are configured for scanning.
5. Restart the Machine – Power off the machine and restart it to reset any temporary issues.
6. Check User Permissions – Ensure the user has the necessary access rights to receive scanned documents on the computer.
7. Cancel and Retry the Scan – If a scan job is stuck, press the `
If the issue persists, refer to the system administrator settings or consult the user guide for further troubleshooting.
This answer is automatically generated