Program *14-2 Overview - Toshiba Strata DK40 Programming Manual

Program *14-2 Tie Line After Shift/Overflow Substitution Destinations

Program *14-2 Overview

Assigns a Normal Ringing or AA substitute destination for tie lines.
If an ACD Group is assigned to overflow (in Program 14-4 or 14-5) or route after shift service
(Program 14-6) to the DK built-in AA or to Normal Ringing assignments (code 320 or 321),
these assignments only apply to loop/ground start Exchange line calls. Tie line calls are
directed to the port assigned in this Program (*14-2).
This is because only loop and ground start Exchange lines (not tie lines) can be routed to DK
AA and/or Normal Ringing assignments.
Notes
Strata DK40 Programming Manual Spring 1999
If the assignments for an ACD Group: Overflow Queue Timer (Program 14-4),
Overflow Queue Point (Program 14-5), and/or After Shift (Program 14-6)
destinations are programmed as Normal Ringing or AA, tie lines will be routed to
the destination [DN] assigned in this program. This is because tie lines cannot be
assigned to AA or Normal Exchange line ringing.
If the destination [DN] assigned in this program is busy when one of the following
occurs (Ring No Answer, All Agents Unavailable, End of ACD Shift), the
overflowing tie line will camp on to the [DN]. Call Forward and/or Hunt from the
destination assigned will occur if set on the destination station.
Tie line calls in queue do not overflow to busy ACD Groups, Intercom numbers or
[PDNs]; they remain in queue until the destination becomes idle.
Call Forward No Answer will occur if set on the destination assignment.
Automatic Call Distribution
6-25