Program 14-0 Overview - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution

Program 14-0 Overview

Assigns loop start Exchange lines to directly ring a designated ACD Group. Exchange lines
that are assigned to an ACD Group should also be assigned as a line group in
Exchange line can only be assigned to one ACD Group.
Important! Agent telephones that should receive calls from lines assigned to an ACD
ACD line calls ring Agent [3'1] and/or 3RROHG /LQH *US buttons and ACD calls that
overflow ring the overflow destination telephone [DN] buttons or Exchange /LQH 2 3RROHG
/LQH *US button.
See Programs *09
DDI Ringing Assignments. Also
Note
6-16
Program 14-0 Loop Start Line Direct to ACD Group Assignments
Group, should be assigned a 3RROHG /LQH *US button or [3'1] button
(Program 39).
Tie Line Digit to ACD Group assignments and
Program assignment 78-61~63 overrides Program 14-0 Exchange line assignments.
see Program 11 (Code 1~9—ACD Timing Assignments.)
Strata DK40 Programming Manual Spring 1999
Program 16. An
Program *10 ACD Group