Linksys PAP2T User Manual page 19

Internet Phone Adapter with 2 Ports for Voice-over-IP
4. My telephone does not ring, and my calls automatically go to voicemail.
Go through this checklist until your problem is solved:
• Make sure the telephone is plugged into the correct port, PHONE 1 or PHONE 2. (You should use the
Phone 2 port only if you have more than one Internet telephone service account.)
• Make sure the ringer volume on your telephone is set to an audible level.
• Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, then power on your cable or DSL modem by plugging its power adapter into an
electrical outlet.
5. Wait two minutes, then power on the router by plugging its power adapter into an electrical outlet.
6. Wait five minutes, then power on the Phone Adapter by plugging its power adapter into an electrical
outlet.
7. Reboot one of your networked computers, and check to see if you have an active Internet connection.
• Set up port forwarding on your router. You must specify that ports 5060-5061 (UDP), 53-53 (UDP),
69-69 (UDP), and 10000-20000 (UDP) are forwarded to the IP address of the Phone Adapter.
Before you set up port forwarding on your router, change two of the Phone Adapter's settings using its
Interactive Voice Response Menu. First, disable its DHCP feature, then assign a static IP address to the
Phone Adapter. See "Chapter 4: Using the Interactive Voice Response Menu" for instructions.
5. The INTERNET LED does not light up.
Go through this checklist until your problem is solved:
• Check the cable connecting the Phone Adapter to your router.
• Make sure your network has an active Internet connection. If it does not, follow these instructions to
reboot your cable or DSL modem, Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, then power on your cable or DSL modem by plugging its power adapter into an
electrical outlet.
5. Wait two minutes, then power on the router by plugging its power adapter into an electrical outlet.
6. Wait five minutes, then power on the Phone Adapter by plugging its power adapter into an electrical
outlet.
7. Reboot one of your networked computers, and check to see if you have an active Internet connection.
Appendix A: Troubleshooting
Common Problems and Solutions
15