Unable To Connect To The Ilo Ip Address; Blocked Ilo Ports; Troubleshooting Alert And Trap Issues; Unable To Receive Hp Sim Alarms (Snmp Traps) From Ilo - HP ProLiant Gen9 Troubleshooting Manual

Unable to connect to the iLO IP address

Solution: If the Web browser software is configured to use a proxy server, it will not connect to the iLO IP
address. To resolve this issue, configure the browser not to use the proxy server for the IP address of iLO. For
example, in Internet Explorer, select Tools>Internet Options>Connections>LAN Settings>Advanced, and then
enter the iLO IP address or DNS name in the Exceptions field.

Blocked iLO ports

Solution: iLO communicates through several configurable TCP/IP ports. If these ports are blocked, the
administrator must configure the firewall to allow for communications on these ports. To view or change port
configurations, see the Administration section of the iLO user interface.

Troubleshooting alert and trap issues

Alert
Test Trap
Server Power Outage
Server Reset
Failed Login Attempt
General Error
Logs
Security Override Switch Changed: On/Off
Rack Server Power On Failed
Rack Server Power On Manual Override
Rack Name Changed

Unable to receive HP SIM alarms (SNMP Traps) from iLO

Solution: A user with the Configure iLO Settings privilege must connect to iLO to configure SNMP trap
parameters. When connected to iLO, be sure that the correct alert types and trap destinations are enabled
in the SNMP/Insight Manager Settings screen of the iLO console application.

Unable to login with emergency access

Solution: The iLO Security Override switch allows emergency access to the administrator with physical
control over the server system board. Setting the iLO Security Override switch allows login access, with all
privileges, without a user ID and password.
The iLO Security Override switch is located inside the server and cannot be accessed without opening the
server enclosure. To set the iLO Security Override switch, the server must be powered off and disconnected
from the power source. Set the switch and then power on the server. Reverse the procedure to clear the iLO
Security Override switch.
Explanation
This trap is generated by a user through the Web
configuration page.
Server has lost power.
Server has been reset.
Remote user login attempt failed.
This is an error condition that is not predefined by the
hard-coded MIB.
Circular log has been overrun.
The state of the Security Override Switch has changed
(On/Off).
The server was unable to power on because insufficient
power was available to power on the server.
The server was manually forced by the customer to power
on despite reporting insufficient power.
The name of the rack was changed.
HP iLO errors 246