Flows 33 Pcscan Time Out 017-988 - Dell 2135cn Service Manual

Flows 33 PCScan Time Out 017-988

Version 2 2008.03.31
Checking the customer operation
Is the customer operating the printer
correctly?
Yes
Checking the USB connection
Reconnect the PC and the printer.
Does the error still occur when
scanning?
Yes
Checking the driver software
Is the scanner driver installed?
Check the [Dell MFP Laser 2135cn
scanner] icon in the [Scanners and
Cameras] of the [Printers and Other
Hardware] of the [Control Panel].
Check the following items, before
checking the driver software.
-Connects the PC and the printer with
the USB cable.
-Enables the [Windows Image
Acquisition (WIA)] of the [Service] in the
[Administrative Tool] of the [Control
Panel].
Yes
Checking the PC program
Is the [ScanButton Manger] installed?
Checked by the [Dell MFP Laser
2135cn ScanButton Manager] in the
[Add or Removal Programs] of the
[Control Panel].
Yes
A
No
END
No
END
No
Install the driver software.
No
Install the software.
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Chapter 1 Troubleshooting