NEC Electra Elite IPK II System User Manual page 1180

Document Revision 4C
To program a key, press Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
Use this key...
Code: 10

Operation: Press
key to log in
Press key + 1 to log
out or 0 to cancel
Code: 12

Operation: Press
key
Code: 13

Operation: Press
key
Code: 14

Operation: Press
key + Press 1 (Yes)
or 2 (No)
Code: 15

Operation: Call
busy ACD agent +
Press key
Code: 16

Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or
0 to bring agent
back into call.
Code: 17

Operation: Press
Key
Code: 18 + ACD

Group Number
Operation: Press
key
Code: 19

Operation: Press
key while on-hook +
Vol Up or Vol Down
to scroll
3 - 36
Table 3-5 Function Key Codes by Number (Continued)
press the key and enter the code (e.g., 48 for Voice Over).
For this feature...
Automatic Call
Distribution (ACD)
Supervisors only), or Take all
ACD Agent and their outside
When you...
Basic Operation
Log in or out of an ACD
Group
Emergency Call
Place or receive an
Emergency Call
Rest Mode
Enable/Disable Rest Mode
Out of Service
Take an ACD Group out of
service (for Group
ACD Groups out of
service (for System
Supervisors only)
Terminal Monitor
Monitor an ACD Agent's
conversation
Supervisor Split
Switch (split) between an
caller after answering an
emergency call
Work Time
Enable/disable Work Time
Enable ACD overflow
Queue Status Check
View the ACD Queue Status
of each ACD group
Electra Elite IPK II
Also see
Key Lamp Status
Srvc Code
On red when logged
in Off when logged
out
On while calling
your supervisor or
after being
answered by your
supervisor Flashing
fast at the
supervisor while
ringing
On red when Rest
Mode enabled Off
when Rest Mode
disabled
On red when a
group is out of
service
On red while
monitoring, Off
when not monitoring
On while agent is on
hold
On when Work Time
enabled, Flashing
(while on a call) if
Auto Work time
enabled Off when
Work Time disabled
On red when
activated
Slowly flashes red
when disabled
None
Codes Tables
5
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