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NEC Electra Elite IPK II User Manual

Attendant user guide
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See also: Pc Programming Manual , User Manual
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Summary of Contents for NEC Electra Elite IPK II

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 Attendant User Guide...

  • Page 5: Table Of Contents

    Table of Contents ELITE IPK TELEPHONES ..............1 GENERAL INFORMATION ..............2 ATTENDANT ADD-ON CONSOLE ............3 Answering Calls................. 3 Transferring Calls ..............3 Placing Internal Calls ..............4 Placing Calls to Call Arrival Keys..........4 Placing Outgoing Calls .............. 4 NIGHT TRANSFER..................5 TRUNK TO TRUNK TRANSFER.............6 MESSAGE WAITING................6 CODE RESTRICTION, DIAL BLOCK ............7...

  • Page 7: Elite Ipk Telephones

    ELITE IPK TELEPHONES IPK DCR Console with DSS/BLF Legend: DSS keys (Direct Station Selection) or CO keys (Central Office Lines) Status Indicators...

  • Page 8: General Information

    GENERAL INFORMATION The following should be considered when reviewing this Attendant User Guide: • Attendant console keys can be assigned as Direct Station Selection/Busy Lamp Field (DSS/BLF), Call Arrival/Virtual Extensions, central office lines or selected features. • Refer to the Multiline Telephone User Guide for additional information on telephone operation.

  • Page 9: Attendant Add-On Console

    ATTENDANT ADD-ON CONSOLE Answering Calls When CO incoming ringing occurs: 1. Lift the handset. 2. Converse and process the call. Transferring Calls With a call in progress: 1. Press Transfer on the Multiline Terminal. 2. Press DSS/BLF key for the desired station. 3.

  • Page 10: Placing Internal Calls

    Placing Internal Calls To make a call within the organization: 1. Lift the handset. 2. Press the DSS/BLF key on the Attendant Add-On Console. 3. Voice announce after the tone burst. Wait for the ringing call to be answered. When calling a multiline telephone, dialing 1 after the station Note 1: number will change the ringing to voice or voice to ringing.

  • Page 11: Night Transfer

    NIGHT TRANSFER To activate Night Service by using programmable keys: 1. Press Night Service key (Service Code 751:09 + Mode code number below). 1 = Day 1 Mode 2 = Night 1 Mode 3 = Midnight 1 Mode 4 = Rest 1 Mode 5 = Day 2 Mode 6 = Night 2 Mode 7 = Midnight 2 Mode...

  • Page 12: Trunk To Trunk Transfer

    TRUNK TO TRUNK TRANSFER With an outside call in progress: 1. Press the Transfer key. 2. Dial the trunk access code, i. e. 9. 3. Dial the telephone number and wait for an answer. 4. Press the Transfer key. 5. Replace the handset. Once established, a trunk to trunk connection cannot be re-entered.

  • Page 13: Code Restriction, Dial Block

    CODE RESTRICTION, DIAL BLOCK To set Dial Block for another extension: 1. Press the Speaker key. 2. Dial 601 (default). 3. Dial the 4-digit Dial Block code (as set in programming). 4. Dial the extension number to blocked. 5. Dial 1. Confirmation tone is heard.

  • Page 14: Paging Using The Access Code

    Paging Using the Access Code To make an Internal Page announcement: 1. Press the Speaker key or lift the handset. 2. Dial 701 and the Paging Zone number (00~64). Dialing 00 calls All Call Internal Paging. Note: - OR - Dial *1 and the Combined Paging Group code 1~8 or 0 (for Internal/External All Call).

  • Page 15: Direct Inward System Access (Disa)

    DIRECT INWARD SYSTEM ACCESS (DISA) To place a DISA call into the system (from an offsite DTMF type telephone): 1. Dial the telephone number that rings the DISA trunk. 2. Wait for the DISA trunk to automatically answer with a unique dial tone.
  • Page 16 To forward an extension’s calls using a DISA call into the system (from an offsite DTMF type telephone): 1. Dial the telephone number that rings the DISA trunk. 2. Wait for the DISA trunk to automatically answer with a unique dial tone.

  • Page 17: Recording Voice Prompts

    RECORDING VOICE PROMPTS To record a VRS message: 1. Lift the handset. 2. Dial 616. 3. Dial 7 (Record). 4. Dial the VRS message number you want to record (01~48). 5. When you hear, “Please start recording” followed by a beep, record your message.
  • Page 18 To erase a previously recorded VRS message: 1. Press Speaker key. 2. Dial 616. 3. Dial 3 (Erase). 4. Dial the number of the VRS message you want to erase (01~48). 5. Press HOLD to cancel the procedure without erasing (and return to step 3).

  • Page 19: Programming System Speed Dial

    PROGRAMMING SYSTEM SPEED DIAL To store a System or Group Speed Dialing number: 1. Press the Speaker key. 2. Dial 753 (for system) or 754 (for group). 3. Dial system or group storage code. Initially (Default), there are 1000 System Speed Dialing codes Note: (000~999).

  • Page 20: Clock/Calendar Setting

    Key for Entering Names Use this keypad When you want to. . . digit . . . # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. Conf Clears the character entry one character at a time (used when entering the Name).
  • Page 21 N o t e s...
  • Page 22 N o t e s...
  • Page 24 The material contained herein is subject to change without prior notice at the sole For more information contact: discretion of NEC Unified Solutions, Inc. NEC Unified Solutions, Inc. 6555 N State Highway 161 Electra Elite is a registered trademark of Irving, TX 75039-2402 NEC America, Inc.

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