NEC Electra Elite IPK II System User Manual page 1168

Document Revision 4C
To program a key, press the Speaker key, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
For this feature...
Automatic Call
Distribution (ACD)
(cont.)
while on-hook + Vol Up or
Background Music
Barge-In
Call Arrival (CAR)
Key
Call Forwarding,
Both Ring
Call Forwarding,
Busy
Call Forwarding,
Busy/No Answer
Call Forwarding,
External by Door
Box
Call Forwarding,
Follow Me
3 - 24
Table 3-4 Function Key Codes by Feature (Continued)
press the key and enter the code (e.g., 48 for Voice Over).
Use this key...
Code: 16

Operation: Press key to
put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into call.
Code: 17

Operation: Press key
Code: 18 + ACD Group

Operation: Press key
Code: 19

Operation: Press key
Vol Down to scroll
Code: 04
Operation: Press key
Code: 34
Operation: Call ext +
Press key
Code: 03 + ext.

Operation: Press key
Code: 14
Operation: Press key +
Dest. Extension
Code: 11
Operation: Press key +
Dest. Extension
Code: 13
Operation: Press key +
Dest. Extension
Code: 54
Operation: Press key +
Dest. Number
Code: 15
Operation: Press key +
Dest. Extension
When you...
Switch (split) between an
ACD Agent and their outside
caller after answering an
emergency call
Working Time
Enable/Disable Work Time
ACD Overflow Control
Overflow ACD calls to
another group
Queue Status Check
When in an ACD group,
check the status of the queue
groups
Turn Background Music on or
off
Barge-In on a co-worker's
conversation
Place or answer a call to your
co-worker's extension
Call Forward Both Ring to
extension
Call Forward Busy to
extension or Voice Mail
Call Forward Busy/No
Answer to extension or Voice
Mail
Externally Call Forward Door
Box calls
Call Forward Follow Me to
extension or Voice Mail
Electra Elite IPK II
Also See
Key Lamp Status
Srvc Code
On red while the
agent is on hold
On when Work Time
enabled, Flashing
while on a call if
Auto Work Time
enabled
Off when Work Time
disabled
On when enabled,
Slow flash when
disabled
None
None
None
Slow Flash red
when ringing, On
red when busy
Slowly flashes red
Slowly flashes red
Slowly flashes red
Slowly flashes red
Slowly flashes red
Codes Tables
-
-
-
-
725
710
-
745
742
744
722
746