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Samsung DCS Manual

System administration and special features guide
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See also: Programming Manual , Technical Manual
DCS
DIGITAL COMMUNICATION SYSTEM
S
YSTEM
A
DMINISTRATION
A
ND
S
F
PECIAL
EATURES
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UIDE
Page 1

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Summary of Contents for Samsung DCS

  • Page 1 DIGITAL COMMUNICATION SYSTEM YSTEM DMINISTRATION PECIAL EATURES UIDE Page 1...
  • Page 2 Page 2...

  • Page 3: About This Document

    The designated System Administrator can access specific programs and modify some functions to tailor the DCS200, DCS 70, DCS 24 and DCS Compact telephone system to suit your needs. Instructions are detailed and easy to follow. Where a feature is specific to one of the systems above it will be clearly identified otherwise all features are applicable to all DCS systems.

  • Page 4: Special Features

    1. SPECIAL FEATURES NOTE: Please note that features marked with an * may not be available on all models and software versions. Please check with your Samsung DCS supplier. NIGHT SERVICE OPERATION (AUTOMATIC OR MANUAL) Your system is designed to have an alternate mode of operation generally designated as Night Service.

  • Page 5: Operator Recalls

    • Press the BARGE-IN button and begin speaking after the tone. • Hang up when you are finished. The system must be programmed for this feature. Consult your Samsung Communication Specialist. WALKING CLASS OF SERVICE You can change a restricted station's class of service to the same class as your station is in, allowing you to make calls or use features that would otherwise be restricted from that station.

  • Page 6: Direct Inward System Access (Disa)

    From outside of the office, selected individuals can call into the DCS system on special DISA line(s). A security code must be entered to gain access. Once these individuals are in the system, they can: •...

  • Page 7: Forced Account Codes

    • Press the account code button again, then press TRSF (or hookflash on an standard telephone). If a correct code is entered, you will hear DCS dial tone and you can make an outside call in the usual manner. If an incorrect code is entered, the station returns error tone.
  • Page 8 Users accessing the tieline from the other system can get a line in your system and make outgoing calls. These calls can be controlled by assigning a dialling class to the tieline. For further information, see your Samsung Communication Consultant. 1.15 ALARM SENSOR OPERATION Your system may be equipped with an alarm sensor.

  • Page 9: Abandon Call List

    NUMBER TO NAME TRANSLATION (250) The system provides a translation table of 250 entries (200 entries for the DCS 70 and DCS 24) for displaying names on your LCD instead of numbers. When the CLIP number is received, the table is searched and when a match is found, the system displays the corresponding name from the table.

  • Page 10: System Administrator Programming

    3. SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER-LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. This must be done using an LCD 24B keyset. Should it become necessary to change this passcode, see your Service company. •...

  • Page 11: Reset Station Passcodes To Default

    If you have entered invalid data, you will receive an [INVALID ENTRY] message for three seconds. Re-enter the correct date and time. If the information you entered is incorrect, repeat the procedure. RESET STATION PASSCODES TO DEFAULT Individual keyset users can set or change their own individual passcodes. These passcodes are used to lock and unlock keysets, override toll restriction and access the DISA feature.
  • Page 12 PROGRAM STATION ANSWER MODE Allows a System Administrator to change the answer mode of any keyset or add-on module. Each keyset or add-on module can have its answer mode set to one of the following options: 0. RING: The keyset will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or by lifting the handset.

  • Page 13: Program Station Names

    PROGRAM STATION NAMES This program is used to add or replace a 11-character name or identification for each extension. You may assign a name 11 characters long. PROGRAM KEYS UP & DOWN - Used to scroll and move cursor. KEYPAD - Used to enter characters. HOLD - Press to clear entry.
  • Page 14 3. Enter the station name using the [704] TRUNK NAME procedure described above SAMSUNG and press the RIGHT soft key to return to step 2 4. Press TRSF to store and exit programming OR press SPEAKER to...

  • Page 15: Program Station Group Names

    3. Enter in the name using the method [505] SGR NAME in 3.5 Program Station Names SAMSUNG 4. Press the LEFT or RIGHT soft keys to return to step 2 OR press TRSF to store and exit programming OR press...

  • Page 16: Program System Speed Dial Numbers

    PROGRAM SYSTEM SPEED DIAL NUMBERS The system list starts with 200 numbers (DCS Compact, DCS 24 & DCS 70) and 500 numbers (DCS) and can be increased in blocks of 10. The maximum amount is 500 numbers if no more than 1000 station speed dial numbers are assigned on the DCS and no station speed dial numbers are assigned on the DCS Compact.

  • Page 17: Program System Speed Dial Names

    PROGRAM SYSTEM SPEED DIAL NAMES This procedure allows a 11-character name to be assigned for each system speed dial location. The name enables you to locate the speed dial number when you are using the directory dial feature. You may assign a name a 11 characters long. PROGRAM KEYS UP &...
  • Page 18 PROGRAM KEYS UP & DOWN - Selects a station. KEYPAD - Used to enter number. HOLD - Press to clear entry. A - Does not have a function. B - Inserts a FLASH. C - Inserts a PAUSE. D - Changes the dialling type from pulse to tone. E - Hides and displays digits.

  • Page 19: Program Personal Speed Dial Names For Other Stations

    3.11 PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS Each individual station user can program his/her own names, but in cases where this is not practical, this program allows the System Administrator to view or change any station's speed dial names.

  • Page 20: Create Programmed Station Messages

    3.12 CREATE PROGRAMMED STATION MESSAGES Messages 1 - 10 are fixed and cannot be changed. However, you can create 10 additional 16 character messages (11 - 20) that fit your company's needs. After programming these messages, inform other employees so they can add the new messages to the list on the back of their user guides. PROGRAM KEYS UP &...
  • Page 21 Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF 116 [201] ALM REM (1) Display shows HHMM : -> NOTSET 2. Dial the station number (eg. 205) OR [205] ALM REM (1) press UP or DOWN to select the station HHMM : ->...

  • Page 22: Managing Key Assignments

    3.14 MANAGING KEY ASSIGNMENTS You can view station key assignments and add extenders to some of the programmable keys for easy one-touch operation of frequently-used features. An extender is a number that makes an otherwise general soft key very specific. Adding the digit 4 to a PAGE key defines this key for paging zone four. Adding 225 to a directed pick-up key defines this key as pick-up for extension 225 only.

  • Page 23: Programming Account Codes

    The DCS system allows five types of call forwarding. FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, FORWARD FOLLOW ME and FORWARD EXTERNAL. There is an additional option, FORWARD BUSY/NO ANSWER, that allows both of these options to be activated at the same time, provided that destinations have been entered for both.

  • Page 24: Setting Individual Forward No Answer Timers

    ACTION DISPLAY 1. Press TRSF 102 [201] FORWARD Display shows 0 : FORWARD CANCEL 2. Dial station number (eg., 205) [205] FORWARD 0 : FORWARD CANCEL Press UP or DOWN to select station Press RIGHT soft key to move cursor 3.
  • Page 25 020) and the system will automatically 010 SEC 020 return to step 2 4. Press TRSF to store and exit programming OR press SPEAKER to store and advance to the next program 3.18 ADDING NAMES TO THE CLIP TRANSLATION TABLE This program allows the System Administrator to associate a CLIP number received from the Telephone Exchange with a name programmed in this translation table.
  • Page 26 2 4. Enter the associated name using the CLIP XLAT (005) procedure in program Station Names SAMSUNG TEL and press the RIGHT or LEFT soft key to return to step 2 5. Press TRSF to store and exit...
  • Page 27 on the number of users programmed by USER 5 : NONE your Service company OR press UP or DOWN to make a selection and press the RIGHT soft key to move the cursor 4. Dial the station number (eg. 205) OR [3552] VOICE DIAL press UP or DOWN to select the station USER 5 : 205...
  • Page 28 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next program HOLD Used to clear previous entry ANS/RLS Used to select ALL ACTION DISPLAY 1.

  • Page 29: Setting Display Language

    3.21 SETTING DISPLAY LANGUAGE Allows the System Administrator to program the language displayed on a keyset users LCD display. The options available are English, German and Portuguese. English German Portuguese PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS...
  • Page 30 This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the personal greeting. A BGM source must be selected for this to work. (Not applicable to DCS 24). PROGRAM KEYS UP &...
  • Page 31 ACTION DISPLAY 1. Press TRSF 110 [201] STN ON/OFF Display shows AUTO HOLD : OFF 2. Dial keyset number (eg., 205) OR [205] STN ON/OFF press UP or DOWN to select keyset and AUTO HOLD : OFF press RIGHT soft key to move cursor OR press ANS/RLS for ALL Keysets [ALL] STN ON/OFF AUTO HOLD : OFF...
  • Page 32 3.23 SETTING KEYSET RING TONES Allows the System Administrator to select the type of ring tone heard at each keyset. There are eight ring tones available at each keyset. A short tone burst of the selection will be heard when the dial key pad is pressed.
  • Page 33 3.24 SETTING KEYSET OFF HOOK RING VOLUME Allows the System Administrator to set the off-hook ring volume for any or all keysets. In later software versions this program also allows the System Administrator to set other keyset volume levels such as; Ring, handset, speaker and BGM volume.
  • Page 34 ACTION DISPLAY 1. Press TRSF 115 [201] PGMMSG (00) Display shows CANCEL PGM MSG 2. Dial station number (eg., 205) OR [205] PGMMSG (00) press UP or DOWN to select station and CANCEL PGM MSG press RIGHT soft key to move cursor [ALL] PGMMSG (??) Press ANS/RLS to select All keysets CANCEL PGM MSG...
  • Page 35 3.27 SETTING KEYSET RINGER VOLUME Allows the System Administrator the ability to assign a system-wide level for each station ringer volume.. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. For early versions of software this feature is programmed using MMC 118;...
  • Page 36 ACTION DISPLAY 1. Press TRSF 119 [201] CLIP DISPLAY Display shows NUMBER FIRST 2. Display shows first station current display [201] CLIP DISPLAY mode enter Station number OR NUMBER FIRST Press UP or DOWN to scroll through and press the RIGHT soft key to select a station OR [ALL] CLIP DISPLAY press ANS/RLS to select ALL stations...
  • Page 37 3.30 ASSIGNING DOOR PHONE RING Allows the System Administrator to allocate ring when a door phone button is pressed and which ring mode the station or station groups will follow. The default station and station group numbers are listed below Station 201-349 Station group 500-529...
  • Page 38 RIGHT softkey 4. Press TRSF to store and exit OR press SPEAKER to store and advance to next program Note: This program is not available on the DCS Compact and DCS24 Systems Page 29...
  • Page 39 RIGHT soft key to return to FIRE! step 2 4. Press TRSF to store and exit OR press SPEAKER to store and advance to next program Note: This program is not applicable to DCS Compact and DCS 24 Systems. Page 30...
  • Page 40 RIGHT soft key to return to step 2 4. Press TRSF to store and exit OR press SPEAKER to store and advance to next PROGRAM NOTE: DISA ALARM is not available on the DCS Compact system. Page 31...
  • Page 41 3.34 ALLOCATING STATIONS TO CALL PICKUP GROUPS Allows the System Aministrator to assign of stations into call pickup groups. There is a maximum of 20 pickup groups. An unlimited number of members can belong to each group. Stations can only be in one pickup group.
  • Page 42 3.35 ASSIGNING BOSS SECRETARY PAIRS Allows the System Administrator to assign BOSS keysets to SECRETARY keysets. One BOSS station can have up to four SECRETARY stations and one SECRETARY station can have up to four BOSS stations. A dedicated BOSS button must be programmed on the SECRETARY keyset(s). A dedicated BOSS button must be programmed on the BOSS keyset.
  • Page 43 3.36 ASSIGNING STATIONS TO USE ACCOUNT OR AUTHORISATION CODES Allows the System Administrator to assign stations to use either account or authorisation codes to make an outside call. PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER...
  • Page 44 3.37 SET FORWARD NO ANSWER TIME Allows the System Administrator to adjust the Forward No Answer timer on a per-station basis or for the entire system. PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER...
  • Page 45 3.38 PROGRAM AUTOMATIC NIGHT MODE OPERATION Allows the System Administrator to set the time the system will enter into night mode automatically by utilising time and day tables. A NIGHT key is not needed as the system will switch automatically. However, it is helpful to have a dedicated button so the status can be manually changed.
  • Page 46 3.39 SET HOLIDAY DATES * Allows the System Administrator to program up to 120 holiday into the system memory so that on the days programmed, the system will remain in night mode. The holiday date must be entered in MMDD format PROGRAM KEYS UP &...
  • Page 47 There is a maximum of 48 members per group on the DCS system, 30 members for the DCS 70 and DCS Compact system and 16 members for the DCS 24.
  • Page 48 ACTION DISPLAY 1. Press TRSF 601 [501] STN.GROUP Display shows TYPE:NORMAL GRP 2. Dial group number (eg., 505) and press [505] STN.GROUP RIGHT soft key to move cursor OR press UP or DOWN key to select group TYPE:NORMAL GRP and press LEFT soft key to move cursor 3.
  • Page 49 3.41 PROGRAMMING STATIONS TO PAGING ZONES Allows the System Administrator to assign a keyset to any of the four internal paging zones and all call page (page plus ∗). The total number of keysets that can receive a page is limited to 80. A keyset may be assigned to more than one zone.

  • Page 50: Programming Feature Keys

    3.42 PROGRAMMING FEATURE KEYS Allows the System Administrator to customise the programmable keys on specific keysets on the DCS system. Buttons 1 and 2 are set as CALL buttons by default. Features are entered via the dial pad key by pressing the dial pad number the required steps to select the feature. For example, for OHVA the number 6 is pressed three times.
  • Page 51 Record Auto Attendant messages Default password is 4321 AB: * DCS 70 ONLY. Absent feature. When activated at a station display will read ABSENT. DSS keys for that station programmed on other keysets will flash. It is still possible to call stations in absent mode.
  • Page 52 PAGE 1 (page zone 1) PARK: DCS 70 only. Call park / retrieve. Pressing this key places a call on hold in a park slot; park slot can either be entered after pressing Park key or programmed as a key extender.
  • Page 53 TIMER: Stopwatch. Activates a stopwatch feature when on hook. TRSF Transfer key for use with Falcon Keysets. Universal Answer Key VDIAL: Voice dial access. Press key and speak name. VMS Group message key. Message wait indication for group mailbox must have group number assigned as a key extender eg.
  • Page 54 3.43 PROGRAMMING THE SMDR REPORT FORMAT Allows the System Administrator to select the information printed on the SMDR report. The following options may be selected to print on SMDR: PAGE HEADER This option determines whether a page header will print at the top of each page.
  • Page 55 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and advance to next program ACTION DISPLAY 1. Press TRSF 725 PAGE HEADER Display shows PRINT :YES...
  • Page 56 SAMSUNG DCS Station Names 12b. Press RIGHT key to save name and DIRECTORY NAME return to step 2 SAMSUNG DCS 13. If option 10 is selected at step 2 CLIP DATA PRINT ABANDONED CALL 14.

  • Page 57: System Access Codes

    SYSTEM ACCESS CODES The DCS telephone system has the following preset (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.

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