Rca Hdtv Tuner Limited Warranty - RCA ATSC21 User Manual

Chapter 5: Additional Information

RCA HDTV TUNER LIMITED WARRANTY

What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• 90 days from date of purchase - Unit exchange, which includes parts and labor.
• 91 days to 1 year from date of purchase - Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
• During the initial 90 days:
Exchange the defective tuner with a new or, at our option, refurbished unit.
• After the 90 days and within one year:
Exchange the defective tuner with a new or, at our option, refurbished unit. We will charge you a flat exchange cost to replace a
defective tuner. This charge covers the labor cost for its repair.
How you get service:
• Call 1-877-722-4388 and have your unit's date of purchase and model/serial number ready. The model/serial number information is
on the back of your tuner.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement tuner you will be provided with a Service Request (SR) number
and the location of a nearby exchange point if one exists. No returns will be accepted without the SR number.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period
must be presented to obtain warranty service. For rental firms, proof of first rental is also required.
What your warranty does not cover:
• Customer instruction. (Your Owner's Manual describes how to install, adjust, and operate your unit. Any additional information
should be obtained from your dealer.)
• Acts of nature, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or other commercial purposes.
• Batteries.
• Units purchased, serviced or operated outside the continental U.S.A. and Alaska.
• Loss of programming.
• Installation.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pick up the replacement unit in a timely manner.
Product Registration:
• Please complete the online Product Registration on or complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.
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