Troubleshooting Guide - Honeywell HWB2052W Series Owner's Manual

11. TROUBLESHOOTING GUIDE

IF THE UNIT IS NOT WORKING PROPERLY, PLEASE REFER TO THE TABLE BELOW
TO SOLVE MOST COMMON PROBLEMS:
Issue Possible Cause
No water
comes out
from the
faucets
No hot water
No cold water
Water leaking
from the unit
Odor in the
water
Low Electric
shocks
For any issue not shown on the table, please contact customer service.
1-855-687-2223
Do not attempt to disassemble the unit yourself. The manufacturer will
not undertake any responsibility from damages or incidents resulting
from it. This action will void the manufacturer's warranty.
• No water inside the tanks.
• Tanks or tubes inside the unit are
clogged.
• Levers not working properly.
• Hot switch is OFF.
• The unit may have overheated.
• Hot switch is damaged.
• Cold switch is OFF.
• The unit may have overheated.
• Cold switch is damaged.
• Drip tray is full.
• The water bottle was not properly
loaded.
• Water leakage inside of the unit.
• New machine.
• The unit has not been used for a
long time.
• There may be an algae issue.
• The unit is not properly grounded.
• The power cord is damaged.
Solution
• Make sure the tanks are filled with
water.
• Contact customer service.
• Turn ON the hot switch. Check the
temperature 45 minutes later.
• Turn OFF the hot switch and allow
the unit to rest for 1 hour. Turn ON
the hot switch again (make sure
there is water inside the tank).
• Contact customer service.
• Turn ON the cold switch. Check the
temperature 45 minutes later.
• Turn OFF the hot and cold switches
and allow the unit to rest for 1 hour.
Turn ON both switches again (make
sure there is water inside the tank).
• Contact customer service.
• Empty the drip tray.
• Turn OFF the cold and hot water
switches and dry the unit on the
outside and its surroundings.
• If the problem continues contact
customer service.
• Please proceed with First Time
Instructions on page 8.
• Please call a professional electrician
to assist you with any electrical
problem.
• If the problem continues, contact
customer service.
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