Contacting Technical Support - GE SymDec 4 User Manual

84 SymDec 4
User Manual

Contacting technical support

For assistance installing, operating, maintaining, and troubleshooting this product, refer to this document and
any other documentation provided. If you still have questions, you may contact technical support and sales
during normal business hours (Monday through Friday, excluding holidays, between 6 a.m. and 5 p.m. Pacific
Time).
Table 10. Sales and support contact information
Phone:
E-mail
Fax
Note: Be ready at the equipment before calling for technical support.
Online publication library
Another great resource for assistance with your GE Security products is our online publication library,
available to all of our customers on our website. To access our publication library, go to our website at the
following location:
http://www.gesecurity.com
In the Tools area at the top, click the
register and log on, you may search through our online library for the documentation you need.
1. Many GE Security documents are provided as PDFs (portable document format). To read these documents, you will need
Adobe Acrobat Reader, which can be downloaded free from Adobe's website at www.adobe.com.
Sales
800-469-1676
cvovideosales@ge.com
541-754-7162
Publication Library
Technical support
888-437-3287
generaltech@ge.com
541-752-9096 (available 24 hours a day)
link then select Video Surveillance. After you
1