5) Flash Button
Press to place a call on hold, pick up a second incoming call, transfer a call, or set up a three-way
conference call.
Placing a call on hold:
Press the Flash button during an active call. You will hear a high-pitched dial tone. You may now
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hang up the handset.
You may also dial ( * ) ( 8 ). You will hear instructions to "press any key to return to the call," but
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you cannot hang up the handset, or the caller will be disconnected.
Pick up a second incoming call (Call Waiting)
When receiving a second call, the MWI will flash and you will hear a single beep.
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Press the Flash button; your first call will be placed on hold and the second call will immediately be
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connected.
Press Flash again to swap calls; the other will be placed on hold.
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To hang up on one of the calls, simply hang up the handset. You will resume the other call
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automatically when you pick up the handset again.
Transfer a call:
Press the Flash button during an active call, then dial the number you wish to transfer to.
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For Attended Transfer, wait while the phone rings. When the third party answers, you may speak
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with them and then hang up your phone when ready to transfer. The calls will then be connected.
For Blind (Unattended) Transfer, once you hear the phone ring, simply hang up.
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You may also dial ( * ) ( 2 ). You will hear "transfer," followed by a dial tone. Follow the steps
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above.
Three-Way Conference Call
Press the Flash button during an active call.
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The first call is placed on hold. There will be a dial tone; dial the number to conference in.
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Press Flash again. The conference call will now include all parties.
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Hanging up disconnects all parties.
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