Chapter 9
Troubleshooting and Maintenance
Table 9-3
Basic Reset Methods (continued)
Operation
Erase softkey
Performing a Factory Reset
Note
Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5.1
OL-11515-01
Performing
From the Settings menu, unlock
phone options. Then press the Erase
softkey.
From the Network Configuration
menu, unlock phone options. The
press the Erase softkey.
From the Security Configuration
menu, unlock phone options. Then
press the Erase softkey.
When you perform a factory reset of the Cisco Unified IP Phone, the following
information is erased or reset to its default value:
CTL file—Erased
•
User configuration settings—Reset to default values
•
Network configuration settings—Reset to default values
•
Call histories—Erased
•
Locale information—Reset to default values
•
Phone application—Erased (phone recovers by loading the
•
term70.default.loads file)
To perform a factory reset of a phone, perform the following steps:
The phone must be on a DHCP-enabled network before you can perform these
steps.
Resetting or Restoring the Cisco Unified IP Phone
Explanation
Resets user and network configuration
settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP
reconfigure the IP address of the
phone.)
Deletes the CTL file from the phone
and restarts the phone.
9-19