Cannot Access The Internet; Your Router Cannot Obtain An Ip Address From The Isp - NETGEAR JNR1010 User Manual

Cannot Access the Internet

If you can access your router but not the Internet, check to see if the router can obtain an IP
address from your Internet service provider (ISP). Unless your ISP provides a fixed IP
address, your router requests an IP address from the ISP. You can determine whether the
request was successful using the Router Status screen.

To check the WAN IP address:
Start your browser, and select an external site such as www.netgear.com.
1.
Access the router interface at www.routerlogin.net.
2.
Select Administration > Router Status.
3.
Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has
4.
not obtained an IP address from your ISP.

Your Router Cannot Obtain an IP Address from the ISP

If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in
Sequence to Restart Your Network
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
Your Internet service provider (ISP) might require a login program.
•
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
If your ISP requires a login, the login name and password might be set incorrectly.
•
Your ISP might check for your computer's host name.
•
Assign the computer host name of your ISP account as the account name in the Internet
Setup screen.
Your ISP allows only one Ethernet MAC address to connect to Internet and might check
•
for your computer's MAC address. In this case, do one of the following:
Inform your ISP that you have bought a new network device, and ask them to use the
-
router's MAC address.
Configure your router to clone your computer's MAC address.
-
N150 4-Port Wireless Router JNR1010
on page 85.
Troubleshooting
88